Connect to your customers and allow them to resolve everyday tasks in a streamlined manner leveraging the power of a familiar messaging environment. Revolutionise your customer experience by adopting our 3-phase process.
Customer engagement all starts with a personalised experience, providing the consumer with the ability to use the communication app of their choice. Syndeo empowers you to design and rapidly deploy the experience your customers will receive
Leverage machine learning and Intelligent Chatbot’s to automate business processes across all aspects of customer service from on-boarding, new account creation to billing and payments. Deliver a familiar and engaging experience for your customers while driving operational efficiencies
When you need to continue the customer journey with live assistance, connect your customers to the right individual, either internal or within an external community of experts, to help provide a high quality customer experience at every step of the customer journey
Syndeo helps organisations of all sizes deliver a better customer experience.
Through intelligent two-way messaging, Syndeo lets your customers connect with you any time, on any device, using the communication apps they already know and trust. With an “always on” machine learning capability, Syndeo will constantly refine and personalise the experience for the customer at every step of the journey
Leveraging the power of community-based and internal experts, Syndeo helps the business unlock the knowledge that exists within these powerful networks to deliver powerful customer service. Powered by Intelligent Chatbot technology Syndeo determines which experts have the correct skills and trust level and when required connect the customer in real-time
The business has full control to define and manage the experience which best meets your customers’ needs. With rapid configuration and powerful insights the individuals within your organisation who manage the customer experience can rapidly deploy and change the end to end customer interaction