How it works

Connect to your customers and allow them to resolve everyday tasks in a streamlined manner leveraging the power of a familiar messaging environment. Revolutionise your customer experience by adopting the Syndeo ABC.

For your customers we enable communication via ANY APP – start the conversation on one app and seamlessly pick-up again on another. For you we collapse all of these interactions into a single platform.

Syndeo’s unique BLENDED AI technology guides your customer using the best combination of self -service and assisted-service at every step of their journey. Our AI engine is built specifically for customer experience interactions.

With Syndeo you can deploy ‘chatbots’ and new experiences in a matter of hours and totally CODE-FREE; You can rapidly adjust to meet the evolving needs of your organisation and your customers. No need for specialist skills.

How Syndeo Can Help

Syndeo helps organisations of all sizes deliver a better customer experience.

Be where they are, communicate the way they like.


Communication between brands and consumers is being challenged – voice, technology AI, smart devices, the IoT are all getting in on it. Think about it, people expect more, and young consumers demand instant experiences, instant access with no hassle. Syndeo enables seamless connections to your brand via social apps within a familiar social arena that enables greater problem solving and hassle free.

Uberize your customer experience.


We enable you to “uberize” your customer experience. Build a community of brand advocates who become trusted advisors to your customers and unlock the knowledge that exists within these powerful networks.

You control the cost.


With our code-free approach you are in control of how you connect with your customers, optimising the cost to serve without compromising the customer experience. Our pure SaaS pricing model ensures you only pay for the enabling technology as your customer base and revenues grow.

Main Features

Syndeo provides a rich set of features for defining and managing the customer experience across multiple messaging platforms.

Leverages the apps your customers are already familiar with for communication and provides you with the ability to aggregate across commonly used messaging platforms

Taps into the wealth of knowledge within your community of experts

Utilises Intelligent Chatbot technology to automate business processes and reduce the overall cost of customer service

Provides rich insights into how your customers are interacting with you, enabling business users to use this data to provide an enhanced customer experience

Gathers real-time customer feedback to rate every interaction and expert performance

Uses trust based routing to ensure the customer is connected to the best expert to help resolve their query

Find out today how Syndeo can help your business

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