Some details on our pricing & the free trial
Pricing is based on the number of customers per month that are registered in the Syndeo platform. Therefore, pricing will automatically adjust as your customer base grows and you are driving more efficiencies by leveraging Syndeo.
Yes. See our pricing page for more details on the packages we offer. Please contact our sales team on firstname.lastname@example.org for more details.
No. We can retain any data you have created during the trial period and this will automatically be available in the live system when you move from trial to paid subscription.
No, you are not tied in for any period of time – you pay as you go and can simply cancel the service at any time by providing us with 30 days’ notice.
A little bit about you Live Agent Assist
At Syndeo we firmly believe that delivering the right service to your customers at the right time is key. Whether it be full automation and self-service or assisted service. At any step of the journey your customer can be connected to the right member of staff to help solve their issue. When the customer contact is passed to a member of staff, they have full access to the chat history and can easily see all of the relevant context.
Yes you can define rules based on skill. So if you have a member of staff who deals with lettings and you only want them to see any queries on lettings you can configure this in the platform.
See our pricing page for more details. With the Syndeo Lite package designed for single branch agents you get 5 staff logins included with the standard package. with the Syndeo Premium package for multi-branch agents you get 15 logins included. Additional logins can be purchased for either package.
No. Unlike some other platforms we do not place limits or charges based on the number of messages you can receive from and send to your customers. We charge per customer registered on the platform and provide unlimited messaging between you and your customer.
How you can manage the platform
Yes. Syndeo provides a unique Interaction Designer which enables you as a business focused individual to design and deploy the outcomes you want your customers to achieve when they engage you for customer service. You can iterate and change these as often as you feel necessary to optimise the customer experience. In addition to you defining the conversation flows, the Syndeo platform utilises machine learning to constantly refine these flows to ensure the optimum experience is delivered at every step of the journey.
It is your customer who will determine that. We provide the ability for the customer to provide instant and real-time feedback on every interaction with your staff, providing you a pulse on your customers satisfaction. Through the reporting dashboard you have visibility on the journeys your customers are completing and you can identify where you need to enhance the customer experience.
An outcome is a business task which lets your customer complete a certain activity. You define outcomes within Syndeo the platform determines the optimal journey for letting your customer achieve the outcome. Example outcomes could include opening a new account, changing a tariff, placing a product order.
Yes. We provide rich insights into interactions, customer journeys and the experience your customers receive at every touchpoint when they interact with you via Syndeo.
More on the technology
A chatbot is a computer program which can simulate a conversation (or chat) with a user in natural/everyday language through messaging applications or websites. Syndeo provides the next advancement in chatbot technology – an AI (Artificial Intelligence) powered chatbots. By leveraging machine learning and natural language processing, our AI-powered chatbots can understand the intent behind your customers’ requests, account for each customer’s entire conversation history when it interacts with them, and respond to their questions in a natural, human way.
Our current release supports Facebook Messenger, Telegram and Viber in addition to messaging on your website.We will provide support for the other mainstream platforms, including Apple Business Chat and WhatsApp, both of which are currently at pre-release stage from Apple and Facebook.
Webchat solutions such as Live Person are based on the premise that your customer is on your website when they want to engage with you. The new generation of consumers are more typically on their mobile device and primarily using messaging platforms to communicate with each other. Syndeo is designed to facilitate these consumers and let them engage with you through the medium of their choice, namely Facebook Messenger.
No. Syndeo leverages the existing apps already provided by companies such as Facebook. To your customer, interacting with you is as easy for them as communicating with their friends and family from within a familiar application.
No. Syndeo provides a fully hosted model. We take care of all of the heavy lifting in terms of scalability, security and installing new features and functionality. For you this means no up-front investment in hardware and no worrying about backups, managing servers etc. We use Amazon Web Services, the global leader in on-demand cloud computing platforms, to host our technology.