Some details on our pricing & the free trial
Pricing is based on the number of customers per month that are registered in the Syndeo platform. Therefore, pricing will automatically adjust as your customer base grows and you are driving more efficiencies by leveraging Syndeo.
Yes. Please contact us at firstname.lastname@example.org for more details.
No. We do not take any credit card or payment details when you sign-up for the free trial period. Should you wish to continue using the platform at the end of the trial period you will be requested to enter payment details.
No. We can retain any data you have created during the trial period and this will automatically be available in the live system when you move from trial to paid subscription.
A little bit about Experts
An Expert is anyone you have registered on the Syndeo platform and who will help your customers with their queries when they contact you, this is what we call “assisted service”. Experts can be internal employees or external people who have knowledge in your products and services. You retain full control over who can become an Expert on the platform.
At Syndeo we firmly believe that delivering the right service to your customers at the right time is key. Whether it be full automation and self-service or assisted service. At any step of the journey your customer can be connected to the right expert to help solve their issue – this is achieved through our unique Trust Based Routing. Trust Based Routing ensures that the expert with the right skills, the most suitable rating and the appropriate experience (based on previous interactions) is seamlessly connected to your customer when they need human assistance.
No. There is no limit on the number of internal users or Experts delivering assisted service through the platform.
No. Unlike some other platforms we do not place limits or charges based on the number of messages you can receive from and send to your customers. We charge per customer registered on the platform and provide unlimited messaging between you and your customer.
How you can manage the platform
Yes. Syndeo provides a unique Interaction Designer which enables you as a business focused individual to design and deploy the outcomes you want your customers to achieve when they engage you for customer service. You can iterate and change these as often as you feel necessary to optimise the customer experience. In addition to you defining the outcomes and customer journeys, the platform utilises machine learning to constantly refine these journeys and outcomes to ensure the optimum experience is delivered at every step of the journey.
It is your customer who will determine that. We provide the ability for the customer to provide instant and real-time feedback on every interaction with your Experts, providing you a pulse on your customers satisfaction. Through the reporting dashboard you have visibility on the journeys your customers are completing and you can identify where you need to enhance the customer experience.
An outcome is a business task which lets your customer complete a certain activity. You define outcomes within Syndeo the platform determines the optimal journey for letting your customer achieve the outcome. Example outcomes could include opening a new account, changing a tariff, placing a product order.
Yes. We provide rich insights into interactions, customer journeys and the experience your customers receive at every touchpoint when they interact with you via Syndeo.
Syndeo provides the ability see which Experts are active, the number of messages they are responding to and how quickly your customers are receiving the information they require.
More on the technology
Our current release supports Facebook Messenger. We will provide support for the other mainstream platforms, including Apple Business Chat and WhatsApp, both of which are currently at pre-release stage from Apple and Facebook.
Webchat solutions such as Live Person are based on the premise that your customer is on your website when they want to engage with you. The new generation of consumers are more typically on their mobile device and primarily using messaging platforms to communicate with each other. Syndeo is designed to facilitate these consumers and let them engage with you through the medium of their choice, namely Facebook Messenger.
No. Syndeo leverages theNo. Syndeo leverages the existing apps already provided by companies such as Facebook. To your customer, interacting with you is as easy for them as communicating with their friends and family from within a familiar application.
No. Syndeo provides a fully hosted model. We take care of all of the heavy lifting in terms of scalability, security and installing new features and functionality. For you this means no up-front investment in hardware and no worrying about backups, managing servers etc. We use Amazon Web Services, the global leader in on-demand cloud computing platforms, to host our technology.