McGeown Estate Agents continue to put “clients first” and have launched a chatbot on Facebook Messenger and their website that can be used to arrange valuations, schedule property viewings and qualify prospective buyers and tenants. It can also be used by tenants to report repairs such as frozen pipes or malfunctioning boilers, and help tenants fix simple property problems from their smart phone.

The solution is powered by Syndeo (www.syndeo.cx), a digital customer service technology company that provides intelligent chatbot technology for estate agents.

McGeown’s estimate that 8 out of 10 calls and enquiries they receive are repetitive. This new solution allows them to automate simple enquiries leveraging artificial intelligence (AI) and reassign their staff to focus on more skilled tasks.

Estate agents are bombarded with calls on a daily basis and they have to dedicate significant resources answering these calls. Syndeo will reduce their client service costs, improve response times, deal with many routine and repetitive matters and offer always-on, 24/7/365 support. It gives clients a more sophisticated, personalised and conversational customer service via Facebook Messenger, where McGeowns already have a robust presence with a large following and engagement.

By using Syndeo, potential clients are able to schedule appointments at any time of the day or night.  Syndeo allows McGeown Estate Agents to interact with customers outside office hours providing a truly 24/7 service.

McGeown’s new AI Property Chatbot by Syndeo

Danny McGeown, owner of McGeown Estate Agents said: “At McGeown’s, we are thinking about how we can improve customer experience. Increasingly, our clients are connecting with us digitally rather than over the phone. They browse properties online and they also follow us on social media via Facebook, Twitter, Instagram, etc. Calling us during office hours to schedule a viewing or report a repair keeps us busy but it can be a hassle for clients. It became evident that we could really benefit from a digital assistant powered by Syndeo, a 24h/7 service that is able to fully meet client needs and demands.”

“We are still in the early stage of adoption of artificial intelligence (AI) and related technologies in the real estate industry. Its introduction isn’t just a trend, but an ever-growing arena, giving estate agents like McGeown’s the opportunity to communicate and sell to their clients in new and exciting ways. We see messaging platforms as an key enabler of conversations between businesses and their clients as we move to an era where digital communication is fast becoming the preferred choice for consumers. The most forward-thinking companies will turn to AI and chatbot technology to meet these new consumer demands,” said Syndeo COO Catherine Ewings.

Danny McGeown added: “The first inclination of most people when they want to chat to friends or family is to message them via platforms such as Facebook Messenger or WhatsApp rather than make a voice call.  I wanted our clients to be able to communicate with us in the same convenient way and at a time that suits them. Within a few weeks, Syndeo was able to provide us with the technology to add a digital aspect to our business in a simple and undaunting way.  We are a local estate agent but we keep an eye on developments in proptech.  It has become essential to take ownership of the direction in which the property industry is heading and be proactive about future proofing our position in the new digital econonmy.  Working more efficiently helps us save time and therefore money but more importantly it improves our customer service”.

 

About Syndeo (www.syndeo.cx)

Syndeo is a digital customer service technology company which provides intelligent chatbot technology. The Syndeo Property Chatbot is an intelligent digital assistant which allows clients of estate agents to schedule property viewings, arrange valuations and report repairs via the messaging apps that we all use every day. Whether you’re a local or nationwide estate agency, introducing an intelligent chatbot to your business will help you increase efficiency, lower expenditure and reduce administration time so your staff can focus on other matters. To book a demo of the Syndeo AI Property Chatbotplease visit www.syndeo.cx

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