New g-Connect integration with Genesys customer experience and contact center solutions to help consumers communicate with businesses through digital channels and messaging apps.
Belfast, Northern Ireland – 26th August 2020 – Syndeo, a leading business-to-consumer messaging platform, today announced the launch of g-Connect on the Genesys® AppFoundry. The AppFoundry is the industry’s largest dedicated marketplace focused on customer experience solutions that allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers.
Syndeo makes it easy for businesses of all sizes to engage with consumers 24/7 through its artificial intelligence (AI) powered messaging and digital communications platform.
The g-Connect platform has been specifically designed for Genesys Cloud® and Genesys Engage™. It offers consumers seamless connections to businesses via multiple digital channels. The ‘on-demand’ connection helps businesses and their customers to stay connected ‘anytime, anywhere’, a relationship defined as the new standard by messaging apps like WhatsApp Business and Facebook Messenger.
“Syndeo is proud to partner with Genesys to deliver automated, on-demand experiences to their customers through messaging. g-Connect provides a rapid way to introduce AI technology to help transform how businesses and customers interact” said Oliver Lennon, CEO of Syndeo. “Our presence on the AppFoundry will fuel our company’s growth in the contact center space so we can enable more businesses provide 24/7/365 experiences that today’s consumers not only love, but expect”.
g-Connect is a Premium App for Genesys Cloud and can also integrate with the Genesys Engage solution. g-Connect will intelligently route customer interactions directly to the Genesys agent desktop. It allows organizations to further extend their investment in Genesys technology by giving them more opportunities to create and deploy self-service across digital communication channels.
To learn more about the specific features and benefits of g-Connect, visit https://appfoundry.genesys.com/filter/purecloud/listing/3812cf5d-ad44-4a56-96c3-de114cb2a685. To learn more about Genesys visit www.genesys.com.
Syndeo helps businesses to connect with their customers through digital channels, including messaging apps, to provide on-demand sales, marketing and support services. By leveraging a combination of AI-powered chatbots and human agents, companies are able to streamline their customer engagements to garner exceptional cost savings, while maintaining high levels of customer satisfaction. With a leadership team comprised of industry experts with decades of experience, Syndeo is serving forward thinking organisations across many industry verticals.
For more information about Syndeo and our AI communications platform for Genesys, g-Connect, email us at email@example.com or visit our www.syndeo.cx/industries/contact-centres-software.