Conversational AI for the Customer Journey

Conversational AI for the Customer Journey

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One of the UK’s leading mortgage brokerages, the Mortgage Hut, has today announced the launch of its new Artificial Intelligence (AI) and digital messaging platform in partnership with Syndeo, a Belfast-based digital customer service technology company.

The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and advanced chat technology. It will enable the Mortgage Hut to generate leads, increase conversions, answer common questions, schedule appointments with customers and reduce service costs via their website and messaging apps.

Speaking about adding a new digital and AI aspect to the business, Nicola Schutrups, Managing Director at the Mortgage Hut (pictured above) said:

“We are excited to implement the Syndeo platform to help drive our customer experience forward. Our prospects and customers are increasingly wanting to communicate with us digitally through channels that are convenient to them and at a time that suits them too. We now have the capability do this with a 24/7 digital assistant powered by Syndeo.

Using this AI technology will help us to respond to multiple queries simultaneously and allow us to provide immediate responses to our mortgage prospects and customers.”

Nicola continued:

“The implementation process has been smooth and the support we have received from the Syndeo team in the lead up to launch has been excellent. We look forward to using the platform fully to help us work more efficiently, win new business, and enhance the experience we provide for customers.

Catherine Ewings, Syndeo Co-founder and COO added:

“We are delighted to get the Mortgage Hut up and running with the Syndeo AI and digital messaging platform, and to give them the opportunity to communicate and sell to their prospects and customers in new and exciting ways.

Adoption of AI and related technologies in financial services is still in its early stages. However, we are seeing an increasing interest in our platform across the financial services sector, particularly from forward-thinking businesses who recognise the need to meet consumer preferences around digital communication and acknowledge the business opportunities it presents.”

 

View more on the Syndeo AI and digital messaging platform for mortgage intermediaries.

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