This October will see customer experience consultancy and technology company, Syndeo host a must-see webinar for contact center staff involved in managing and delivering digital transformation.
The webinar titled ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’ will take place on October 26th at 11am Eastern.
This 45-minute session will bring together a panel of experts who have driven digital transformation and implemented cloud-based contact centers enabled with Conversational AI as well as leveraging AI to drive customer acquisition and engagement.
The panelists will explore the lessons learned, the pitfalls and how to align the internal business with external vendors and implementation teams when delivering cutting-edge technology. Each panelist will discuss practical approaches and real-world stories that will help attendees to progress their digital transformation to the cloud.
Panelists will also discuss areas for innovation and share insights into how organizations are leveraging Conversational AI technology to deliver customer engagement beyond the traditional customer service arena for maximizing digital engagement.
Commenting on the upcoming virtual event, Syndeo CEO and webinar host, Oliver Lennon said:
“We are pleased to bring together a fantastic panel with real-world experience in leveraging AI to drive customer experience while delivering tangible business benefits. We have a great blend of deep technical expertise in building cloud AI solutions, combined with senior business executive-level expertise in delivering solutions with real business development. I am delighted to act as the webinar host, and I can assure a lively debate!”