Conversational AI pioneer, Syndeo, today announced it has partnered with 8×8, a leading integrated cloud communications platform provider, and joined the 8×8 Technology Partner Ecosystem. This collaboration paves the way for 8×8 customers to leverage the power of Syndeo’s Conversational AI platform for marketing, sales, and service, integrating 8×8 Contact Centre customers with multiple digital channels and enterprise grade Natural Language Understanding (NLU) technologies.
As part of the 8×8 Technology Partner Ecosystem, the Syndeo Conversational AI Platform provides seamless integration across multiple messaging channels and leading contact centre technologies. It empowers enterprises to deliver always-on, personalised experiences that drive real business results.
Victor Belfor, Global Vice President of Business Development and Strategic Alliances at 8×8, said:
“We are delighted to welcome Syndeo to the Technology Partner Ecosystem. Syndeo’s Conversational AI technology is an invaluable asset that will transform the entire customer journey, empowering our customers to enhance automation, amplify personalisation, and boost business agility.”
The 8×8 Technology Partner Ecosystem is a new program that allows organisations to enhance customer experience by deeply embedding cutting-edge technologies, including state-of-the-art AI capabilities into the 8×8 platform. With more than 30 partners, the ecosystem provides enterprises with the flexibility to select and integrate the AI solutions that best meet their specific business needs and deliver exceptional customer experiences.
Rodney Hassard, VP of Product Growth and Partner Engagement at Syndeo added,
“We are immensely proud to be a part of the 8×8 Technology Partner Ecosystem, a network that includes more than 30 leading partners and enables enterprises to easily plug in the right technology solutions that best meet their business needs. We eagerly anticipate the transformative impact our Conversational AI technology will have on our joint customer base.”
About Syndeo
Syndeo is a leading provider of conversational AI solutions. Their Conversational AI platform for the Customer Journey makes it easy for businesses to engage with consumers through AI-powered messaging and advanced chat technology. Designed for marketing, sales, and service, the Syndeo platform empowers businesses to drive growth and enhance customer experience, generating leads, increasing conversions and providing instant support, across multiple digital channels, using intelligent automation blended with live agents. Their customer portfolio includes some of the worlds most renowned and iconic brands in retail, financial services and technology.
For media enquiries please contact Elaine Armstrong, Marketing Manager, Syndeo – elaine@syndeo.cx
