Conversational Experience Platform

Conversational Experiences for the Customer Journey

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Blending Generative AI with traditional customer care: lessons from Google’s frontline

In the realm of customer service, the intersection of technology and human touch is a delicate balancing act. John Lush, a seasoned professional with a rich history in customer support, offered profound insights into this dynamic during a recent Syndeo podcast episode. His journey, stretching from Vodafone to Google, sheds light on the nuanced integration […]

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