Conversational AI Platform

Conversational AI for the Customer Journey

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Offering 15+ digital channels and integration to leading CCaaS platforms

March 07, 2024, BELFAST – Syndeo, a leader in Conversational Experience solutions and services serving some of the world’s leading brands, today announced the launch of Syndeo Digital Exchange, a digital engagement hub that enables businesses to interact with their customers across multiple channels. This comprehensive solution empowers businesses to offer seamless omnichannel experiences, effortlessly integrating with over 15 digital channels including WhatsApp, Facebook Messenger, Instagram, WeChat, Viber, Telegram, Line, QQ and Kakao Talk.

Syndeo Digital Exchange is set to change the game for businesses looking to enhance their customer engagement strategies. It allows for engagement through both human agents and AI Assistants, ensuring that customers can interact with businesses on their preferred messaging channels at their convenience. This flexibility not only improves accessibility but also significantly enhances customer satisfaction and loyalty by maintaining context across different channels, allowing customers to pick up where they left off without any disruption. In addition, businesses can use these channels to proactively engage to keep customers informed of new offers and information that is pertinent to them.

Rodney Hassard, VP of Product Growth & Partner Engagement at Syndeo, expressed his enthusiasm for the new hub, stating, “Syndeo Digital Exchange is more than just a digital engagement solution; it’s a gateway for businesses to build stronger, more meaningful connections with customers. By embracing the power of omnichannel engagement, businesses can now meet their customers where they are, on any channel, at any time. This is the future of customer communication and we’re proud to be leading the charge.”

The introduction of Syndeo Digital Exchange arrives at a pivotal moment, as businesses strive to transition to the cloud and leverage AI to foster innovation, enhance customer experiences and achieve greater operational efficiencies. By supporting an extensive array of digital channels, Syndeo Digital Exchange empowers businesses to broaden their reach across diverse market segments and business models, unlocking fresh opportunities for customer engagement and service.

Syndeo’s commitment to enhancing digital engagement is evident in the development of Syndeo Digital Exchange, which can be used across many industry verticals including retail, financial services and telecoms. With support for leading contact centre platforms such as Genesys, Verint, 8×8 and more, this platform is poised to become a vital tool for businesses aiming to deliver exceptional customer experiences in today’s fast-paced digital world.

For more information on Syndeo Digital Exchange and to access a free trial, visit www.syndeo.cx

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