With Nuance’s recent End of Life (EOL) for key products like Recognizer and Recognizer as a Service, alongside the Genesys Engage EOL, businesses are under pressure to replace and enhance their IVR with new and innovative AI-powered solutions. Syndeo makes this transition seamless.
Our IVA Cloud Accelerator automates the migration process, eliminating the need for costly re-writes and helping you evolve from legacy IVRs to Intelligent Virtual Assistants (IVA) that support both current and future contact center platforms.
Syndeo IVA Cloud Accelerator
The IVA Cloud Accelerator, part of Syndeo’s Conversation Orchestration Platform, imports definitions from existing IVR platforms and automatically recreates them in a modern cloud environment. You can quickly switch on these applications and enhance them with built-in personalization and generative AI features. Social messaging support is also easily integrated.
Why choose Syndeo
- No re-write needed – Avoid lengthy, costly IVR migrations.
- Faster cloud transition – Speed up your move to the cloud.
- Preserve KPIs – Maintain your existing business logic.
- Maximize investment – Continue using your optimized applications.
- Gen-AI-powered engagement – Seamlessly support digital channels with out-of-the-box connectors.
Step 1 – Extract flows from existing IVR
IVR dialogs are extracted from the existing system.
Step 2 – Import flows to the Syndeo Platform
IVR dialogs are imported into Syndeo maintaining all business logic.
Step 2 – Import flows to the Syndeo Platform
IVR dialogs are imported into Syndeo maintaining all business logic.
Step 3 – Enhance with generative AI and digital
Enhancements are made to dialog using generative AI to support a more open dialogue and can be pushed into digital channels to support customers where they are.
Take the fast track to success with
The phase-out of Nuance product doesn’t have to slow you down in your IVR migration and journey to a more personalized customer experience. Syndeo is here to help you transition to an IVA quickly and efficiently, ensuring your business stays operational while positioning you for future success. With our rapid migration capabilities, comprehensive support and innovation-driven platform, we’ll get you where you need to be fast.
Reach out today to see how we are already helping companies on this journey and how we can assist you in your transition from Nuance. Submit your contact details via the form below and one of our industry consultants will be in touch to schedule a chat.