Syndeo spotlight: A six-month check-in with Siobhán McKillop, Technical Consultant
I recently spoke with Siobhán McKillop, Technical Consultant at Syndeo, to hear about her experience at the company over the past six months. Siobhán shares insights on her background, her role, and what drew her to Syndeo in the first place. She also offers advice for those starting out in a tech career and provides […]
The emergence of ChatGPT: A new era in Conversational AI
In recent years conversational AI has transformed the way businesses interact with their customers. Chatbots and virtual assistants have become increasingly popular, offering 24/7 support and personalized interactions. However, the recent emergence of Generative AI, most widely recognised in the release of ChatGPT-3 based on a Large Language Model (LLM), is set to take conversational […]
Introducing the latest in conversational AI: The Syndeo Podcast is here!
Customer experience (CX) consulting and conversational AI technology company, Syndeo has today launched a new, thought-provoking AI podcast. Hosted by the company’s CEO, Oliver Lennon, The Syndeo Podcast delves deep into all things conversational AI with some of the sharpest brains from the most innovative companies in the world of CX. Conversational AI refers to […]
Syndeo CTO presents on ‘Bias in AI’ at London Meetup event
This Monday saw Syndeo CTO, Alan Beck speak about ‘Bias in AI’ at the London Chatbot and Voice Meetup hosted by Vodafone and Accenture UK. It was an excellent event with plenty of discussion on conversational AI, including other talks from Nat Walker of Vodafone and Rui Teimao at Accenture Song. Alan kicked off his […]
The five most common challenges raised by mortgage intermediaries
We regularly engage with mortgage intermediary leaders and below are the five most common challenges that they speak to us about together with an explanation on how the Syndeo Artificial Intelligence (AI) communication platform can help overcome these. #1. Time spent responding to Frequently Asked Questions (FAQs) We often hear about mortgage advisers spending […]
Catch-up with Senior Technical Consultant – Conor McCarthy
This week as part of our ‘meet the team’ series we caught up with Conor McCarthy, Senior Technical Consultant at Syndeo who joined the team at the start of the year. In the short interview below Conor talks about his background, what his typical working day involves, what he likes most about his role and […]
The Mortgage Hut radically improves lead qualification and cuts lead gen costs across digital with Syndeo AI platform
This October saw The Mortgage Hut, one of the UK’s leading mortgage brokerages successfully launch the Syndeo AI platform, replacing the traditional live agent chat approach. In this time, they have seen a significant improvement in the quality of leads generated and achieved a 66% reduction in cost per lead, compared to outsourced live chat. […]
3 key concepts you need to consider when thinking about using Conversational AI
Considering the end-to-end process and identifying when and where to use a Conversational AI interface is crucial. There are 3 key concepts you need to consider: 1. PERSONALISE Understand how your customers will engage i.e. use the language, terminology etc. they understand which will help you make the engagement as conversational as possible. You should […]
Meet Syndeo Marketing Manager – Elaine Armstrong
This week we are shining a light on our Marketing Manager, Elaine Armstrong as she shares why she decided to join the team, what she likes most about her role, talks company culture and more. Q: What do you like most about your role? A: I really enjoy the variety of work that a start-up […]
AI powered messaging vs Live Chat – Which is best for my mortgage business?
In today’s hyper-connected digital world, messaging has become the norm and is very much part of our everyday lives. The rise of messaging apps like WhatsApp and Messenger have made it easy for us to connect with our family and friends in a more personal way from anywhere in the world. People, none more so […]
