AI-Decoded – Edition 8, The Contact Centre Was a Workaround
Welcome to Edition 8 of AI-Decoded. In this final edition of AI-Decoded, our CEO Oliver Lennon explores a question that challenges one of the most established assumptions in customer experience. For decades, organizations have invested heavily in contact centers, continuously improving the technology, processes and channels that support them. But what if we have been […]
Syndeo and Vonage Enter Strategic Global Partnership
Syndeo and Vonage Enter Strategic Global Partnership Strategic partnership with Syndeo enables enterprises to deploy advanced AI agents inside Vonage Contact Center Holmdel, NJ (June 3, 2026) — Vonage, part of Ericsson (NASDAQ: ERIC), today announced the launch of vertical-specific AI intelligence in the contact center. Through a strategic partnership with agentic AI solution […]
AI-Decoded – Edition 7, Why the Future of AI in Customer Experience Depends on Legacy Integration
Welcome to Edition 7 of AI-Decoded. Why the Future of AI in Customer Experience Depends on Legacy Integration There is a misconception sitting at the center of many AI conversations today: that adopting AI means replacing everything that came before it. It is an understandable assumption. The AI market moves fast, vendors promise transformation at […]
AI-Decoded – Edition 6, Moving Beyond the Blank Box
Welcome to Edition 6 of AI-Decoded. In this edition, Gary McGowan challenges one of the most common assumptions in enterprise AI today: that better prompts lead to better outcomes. Drawing on real-world experience, he explores why prompt-led approaches often break down in production and what organisations need to do differently to build reliable, scalable AI […]
AI-Decoded – Edition 5, Beyond the Chatbot
Welcome back to AI-Decoded, where we explore what AI really means for customer experience in practice. In this fifth edition, we move beyond the hype of chatbots and into what’s actually driving value: AI agents that can understand context, take action and shape outcomes across the customer journey. While many organizations have experimented with AI, […]
AI-Decoded – Edition 4 – AI, Data Privacy and the Contact Center
Welcome back to AI-Decoded, our on-going series unpacking what AI really means for modern CX teams. In this fourth edition, we tackle a topic that’s climbing fast up the board agenda: AI, data privacy and regulatory accountability in the contact center. With GDPR still firmly in play, the EU AI Act coming into force and […]
AI -Decoded, Edition 3 – 2025: A Year in Review
AI-Decoded is where we share practical insights from building and operating AI-driven customer experience platforms – beyond the hype and marketing. In this, our third edition, Neil Mulholland, Principal Engineer, reflects on 2025: a year of rapid change across GenAI, voice automation and cloud infrastructure. The blog looks back at the decisions, challenges and lessons […]
Syndeo ranks in the Deloitte 2025 Technology Fast 50 Awards
Syndeo ranks in the Deloitte 2025 Technology Fast 50 Awards Syndeo attributes its growth to strong partnerships with customers Belfast, Northern Ireland – 2 December 2025. Syndeo, a leading provider of AI agents elevating customer experience, today announced that for the third consecutive year it has ranked in the 2025 Deloitte Technology Fast 50 Awards, […]
AI-Decoded: Inside the Innovation Powering Syndeo -Edition 2
Welcome back to AI-Decoded, our monthly series that lifts the lid on the technologies, ideas, and breakthroughs shaping the future of customer experience at Syndeo. Each month, we share an insider’s perspective on the innovations driving our platform forward and how these advancements translate into real impact for the businesses we support. In our first […]
Syndeo Experience Apps for Retail
