For the best part of a decade we have heard much about the move to digital engagement for customer service and how it was going to transform customer experience. In reality however, many of the “old” problems still exist, and the customer service industry is still dominated by voice. Source However, as Bob Dylan famously said,...
About one in seven people on earth use the messaging app WhatsApp every month, and over three-quarters of the world’s ‘smartphone using population’ use one of the current 24 messaging applications daily. Messaging is clearly becoming ever more central in people’s lives, and corporations are increasingly developing technology to meet their customers where they...
In today’s world, retail innovation is ever-present and it is clear that retailers failing to improve the customer experience will not prosper. What businesses cannot do is refuse to transform into a world that is being disrupted by technology. Amazon, one of the best customer experience organisations in the world, understands that you can’t sit...
Image Credit Has anyone ever noticed how millennials have developed their own version of English through online text, which they all understand? Millennials use grammar to encode meanings older people would be less familiar with. This then sparked a discussion on how it quickly became the ‘norm’ for how they communicate online with each other....
Part One: How often is too often? It’s the 21st Century, it’s been the 21st Century for eighteen years now and frankly, we’ve gotten over it. From re-ordering our weekly takeaway at the press of the button to summoning a car to our door, it’s all instant now. As consumers, we’ve moved past thinking about...
The 6 steps to understanding Artificial Intelligence (AI) from a business perspective within the world of customer service. There has been a lot of hype, mostly generated by technology companies, in the customer service arena on how AI and Machine Learning (ML) is going to revolutionise the industry. There is no doubt that these technologies will...
Millennials are quickly adapting to the ever-changing world changing around them. Included in this is Artificial Intelligence and the way it’s starting to shape how we live our everyday lives and how we interact with certain things. A group most affected by this are millennials. A survey taken on Digital Marketing Magazine discovered that 80% of...
Startacus, the go-to space for Startups, Entrepreneurs & Self-Starters caught up with our CEO and founder Oliver Lennon to understand a little more about what is happening in the world of customer experience and why things are changing. Read the full interview here
Syndeo will be at Web Summit 2017 on Wednesday, November 8th in Lisbon. Web Summit is one of the largest tech conferences in the world. The event gathers 1500 start-ups and 60.000 from 165 countries. Come visit us on stand A794, to discover how we are re-defining customer communications for the new generation of consumers.
A new technology company that aims to help organisations engage and communicate with an emerging generation of “on demand” customers has been officially launched in Belfast. Syndeo was founded by Oliver Lennon, who previously founded software company SpeechStorm, a company which spun out of Kainos and was acquired by US software giant Genesys Inc two years ago. Syndeo aims to...
