Millennials and Customer Service – Part 1

Everyone is talking about Millennials these days. It’s not just because of their mass adoption of smartphone technology – though that certainly doesn’t hurt. It’s because this digital savvy generation – born between 1980 and 2000- have overtaken Baby Boomers and become the largest consumer demographic, with estimated $1.4 trillion in annual buying power...

Oliver Lennon on the Launch of Sydneo

The start of another chapter. “Aim for the highest cloud so that if you miss it, you will hit a lofty mountain” This is an old Maori saying I encountered when reading James Kerr’s brilliant book Legacy, which examines what makes the legendary All Blacks so successful. It is a great mantra for any facet of life, be...

A Tech Start-up Driven By Self Belief

One of a series of podcasts by Paul McAnallen, a communications professional specialising in business improvement strategies for SMEs and Start-Ups, this episode is a conversation with Oliver Lennon, current CEO of Syndeo, an active investor, Chairman and non-exec director with Hurree and Elemental Software and previously CEO of Speechstorm, one of Belfast’s start-up success stories. It was...

Messaging Platforms & Telecom Providers

There is much talk (and investment) in messaging platforms of late and their value in a business context. There is lots of hype around Bots and Artificial Intelligence (AI), too much hype in my opinion, and totally confusing to the business’ I have spoken to. We’ve had Facebook acquiring WhatsApp (and both are building...

Belfast Tech Scene

Take a look across the Belfast tech horizon and you will see a landscape which has incubators, funders and most importantly entrepreneurial companies building and growing on a global stage.  A lot of groundwork has been completed over the past ten years by Catalyst Inc., who are educating and inspiring the tech CEOs of tomorrow...