16 May 2023 - Belfast-based conversational AI company, Syndeo, today announced the appointment of key senior hires in business development, product strategy and partnerships. This strategic move is testament to Syndeo’s commitment to expansion and its dedication to meeting the growing demand for its AI-powered solutions. As the AI market continues to evolve rapidly, Syndeo...
Leading provider of conversational AI solutions, Syndeo is proud to announce its partnership with Verint, a global leader in customer engagement. Through this new partnership, Verint customers will be able to leverage Syndeo's low-code tooling and business focused conversational AI platform, integrating Verint with voice, multiple digital channels, and enterprise grade NLU technologies. The Syndeo...
I recently spoke with Siobhán McKillop, Technical Consultant at Syndeo, to hear about her experience at the company over the past six months. Siobhán shares insights on her background, her role, and what drew her to Syndeo in the first place. She also offers advice for those starting out in a tech career and...
In recent years conversational AI has transformed the way businesses interact with their customers. Chatbots and virtual assistants have become increasingly popular, offering 24/7 support and personalized interactions. However, the recent emergence of Generative AI, most widely recognised in the release of ChatGPT-3 based on a Large Language Model (LLM), is set to take...
“Empathy is seeing with the eyes of another, listening with the ears of another and feeling with the heart of another.” In this quote, Austrian psychotherapist, Alfred Adler provides a powerful definition of empathy as the ability to truly understand and connect with another person’s perspective and emotions. Empathy is a crucial element of...
Customer experience (CX) consulting and conversational AI technology company, Syndeo has today launched a new, thought-provoking AI podcast. Hosted by the company’s CEO, Oliver Lennon, The Syndeo Podcast delves deep into all things conversational AI with some of the sharpest brains from the most innovative companies in the world of CX. Conversational AI refers to...
According to Gartner research, Conversational AI revenue will reach $14 billion by 2026, increasing to $47 billion by 2031*. As conversational AI and AI in general continues to grow in popularity and use there is an increasing need to consider the ethical implications of this technology. Conversational AI systems are designed to interact with...
The rise of chatbots and conversational AI has revolutionized the way companies interact with customers, providing efficient and streamlined communication. However, mere automation falls short of creating the memorable, personalised experiences that customers crave. What is Personalisation? Personalisation goes beyond chatbots (and generative AI), leveraging context to create a unique experience for each individual customer. It's...
This Monday saw Syndeo CTO, Alan Beck speak about ‘Bias in AI’ at the London Chatbot and Voice Meetup hosted by Vodafone and Accenture UK. It was an excellent event with plenty of discussion on conversational AI, including other talks from Nat Walker of Vodafone and Rui Teimao at Accenture Song. Alan kicked off his...
This October will see customer experience consultancy and technology company, Syndeo host a must-see webinar for contact center staff involved in managing and delivering digital transformation. The webinar titled ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’ will take place on October 26th at 11am Eastern. This 45-minute session will bring...
