Oliver Lennon, Author at Syndeo

Escape the IVR Trap: Your Roadmap to Agentic AI Starts Here

Imagine you’re heading up customer experience for a global brand. You’ve inherited an IVR stack that was impressive in its day, built on Genesys Engage and Nuance say, packed with years of call flows and conditional logic, but now it’s holding you back. Every change, no matter how small, demands a PS engagement. Documentation is […]

Syndeo Named One of EMEA’s Fastest-Growing Technology Companies for the Second Consecutive Year

Belfast, Northern Ireland, 21 May 2025 – Syndeo, based and founded in Northern Ireland, is recognised as one of fasted growing providers of AI technology to automate customer support. For two consecutive years, the company has secured top ten positions on Deloitte’s Technology Fast 50 list in Ireland. We are thrilled to announce that Syndeo, […]

How a Global Brand Took AI-Powered Customer Engagement to the Next Level

The Challenge: Enhancing customer experience while reducing costs For years, enterprise organisations have faced the same core challenge: how to enhance customer experience while driving operational efficiency. This challenge was no different for one of our customers, a global retailer. AI has already played a key role in addressing this, but now, Generative AI is taking automation […]

The Case for Moving to the Cloud: A Strategic Imperative for Modern Businesses in a world of heightened CX expectations

In today’s fast-paced digital economy, agility and scalability are no longer competitive advantages – they are necessities. Yet, many organizations trying to deliver on customer expectations remain tethered to legacy, on-premise technologies that struggle to keep pace with the demands of a dynamic marketplace. Moving to the cloud is no longer just a technological upgrade; […]

Back-to-Back Top 10 Wins: Syndeo Ranks 7th in Deloitte’s 2024 Technology Fast 50

Belfast, Northern Ireland, 6December 2024 — Syndeo, a leader in Conversational AI, secured a top 10 position in Deloitte’s 2024 Technology Fast 50 Awards for the second consecutive year. This prestigious ranking celebrates the 50 fastest-growing technology companies across the island of Ireland, based on their average revenue growth over the past four years. […]