Agentic AI: Leading with pragmatism, not hype
AI in the contact centre space is at a crossroads. While industry conferences echo with promises of AI Agents and autonomous journeys, most CX leaders are still navigating legacy platforms, fragmented channels and customer frustrations that haven’t budged in a decade. So, what’s the real opportunity and how do we move beyond the noise? At […]
Syndeo now available on Google Cloud Marketplace
Syndeo AI Agents that talk, think and deliver are now easily deployable on Google Cloud. Belfast, Northern Ireland, 8 July 2025 – Syndeo, the enterprise-grade Conversational AI platform provider, today announced its global availability on Google Cloud Marketplace. Businesses can now deploy Syndeo AI Agents directly through Google Cloud, accelerating time-to-value and transforming customer service […]
Navigating the End of Legacy IVR: Why Now is the Time to Embrace Cloud-Driven Innovation
With Nuance announcing the end of life for its key voice recognition products, including Recognizer and Recognizer as a Service, businesses face a critical decision point. Many enterprises rely on these legacy technologies, which will quickly become obsolete with no defined replacement path. This coupled with the upcoming end of life for Genesys Engage means […]
Accelerate your transition from Nuance with Syndeo
Striking the Balance: Innovation and Ethical Responsibility in AI
AI has rapidly evolved from a futuristic concept to an integral part of our daily lives. From automating mundane tasks to driving complex decision-making processes, AI’s potential to revolutionize industries is undeniable. However, as AI continues to advance, it also raises significant ethical questions about its development and deployment. In a recent episode of the […]
The Phases of AI Adoption and its Impact on Brands
In a recent Syndeo Podcast episode, Chris Gillen, CEO at A Closer Look delved into the fascinating world of AI, drawing intriguing parallels between the adoption of AI and past technological revolutions, particularly the Industrial Revolution. As we navigate through the phases of AI adoption, there are critical insights and lessons that brands need to […]
Strategic Integration of AI and Human Agents: The Future of Customer Experience
As customer service continues to evolve, the integration of (Artificial Intelligence) AI with human agents is transforming the way businesses engage with their customers. This approach is not merely about adopting new technology but about thoughtfully incorporating AI to enhance and support the human element in customer interactions. Achieving the right balance between technology and […]
Syndeo named as one of EMEA’s fastest growing tech companies
Syndeo is proud to announce its recognition as one of the fastest growing technology companies in Europe, the Middle East and Africa (EMEA). Ranking 55th on the prestigious Deloitte Technology Fast 500 list, Syndeo has secured a position in the top 11% of the most rapidly expanding tech companies in the region. This remarkable achievement […]
Delivering Your CX Strategy – Leading the Charge in Customer Experience Excellence
In the rapidly evolving landscape of customer experience (CX), businesses are increasingly pressured to deliver not just satisfactory but exceptional interactions at every touchpoint. As we dive deeper into what constitutes a successful CX strategy, it is clear that aligning business operations with customer expectations stands as a non-negotiable pillar of contemporary business strategy. This […]
Rethinking Customer Experience: A Journey Towards REAL Personalisation
In my two decades within the customer experience and contact centre technology sphere, I’ve witnessed countless promises of personalised experiences, omnichannel support and empathetic interactions. Yet, despite the proliferation of such claims, the reality remains largely unchanged. Customer outcomes today don’t significantly surpass those of twenty years ago. Why is that? In my opinion three […]