Conversational Experience Platform

Conversational Experiences for the Customer Journey

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Delivering Your CX Strategy – Leading the Charge in Customer Experience Excellence

In the rapidly evolving landscape of customer experience (CX), businesses are increasingly pressured to deliver not just satisfactory but exceptional interactions at every touchpoint. As we dive deeper into what constitutes a successful CX strategy, it is clear that aligning business operations with customer expectations stands as a non-negotiable pillar of contemporary business strategy. This […]

Rethinking Customer Experience: A Journey Towards REAL Personalisation

In my two decades within the customer experience and contact centre technology sphere, I’ve witnessed countless promises of personalised experiences, omnichannel support and empathetic interactions. Yet, despite the proliferation of such claims, the reality remains largely unchanged. Customer outcomes today don’t significantly surpass those of twenty years ago. Why is that?  In my opinion three […]

The role of AI in helping deliver a better CX for financial services providers

In today’s volatile economic climate, banking customers are actively seeking clarity and a personalised touch from their financial institutions. They demand seamless digital interactions and are quick to switch providers if their expectations are not met. Enhanced customer service, underpinned by advanced AI technologies, can help banks meet these demands effectively and efficiently.   A report […]

The Future of Online Retail: The Fusion of Conversational AI and Site Search

  In the dynamic landscape of online retail, customer experience reigns supreme. As we progress through 2024, a significant evolution is on the horizon, one that promises to reshape how consumers interact with e-commerce platforms. The convergence of Conversational AI with site search is poised to become the cornerstone of this transformation, revolutionising the way […]

Key lessons from Air Canada’s Chatbot Turbulence

The Artificial Intelligence (AI) gold rush has seen the wide spread proliferation of customer service chatbots. While these technological advancements have revolutionised customer interactions, they also come with challenges. The 2024 case of Jake Moffatt v Air Canada and its AI chatbot demonstrates this.  In this blog, Catherine Ewings, Syndeo’s COO, delves into the detail […]

Driving growth and loyalty with AI

Sandra Judd, Head of Growth at Syndeo, on how retailers and brands are leveraging Conversational and Generative AI to enhance shopping experiences and boost online sales. In today’s fast-paced retail world, weaving Conversational and Generative AI technologies into the fabric of operations is nothing short of essential. It’s not just about jumping on the tech […]

Syndeo launches Digital Exchange, elevating omnichannel customer engagement to new heights

Offering 15+ digital channels and integration to leading CCaaS platforms March 07, 2024, BELFAST – Syndeo, a leader in Conversational Experience solutions and services serving some of the world’s leading brands, today announced the launch of Syndeo Digital Exchange, a digital engagement hub that enables businesses to interact with their customers across multiple channels. This […]

The impact of Conversational and Generative AI on e-commerce conversion rates

E-commerce platforms are in a constant race to enhance customer experience and boost conversion rates. Among the game-changing technologies reshaping this landscape, Conversational and Generative AI stand out for their ability to revolutionise how online retailers interact with customers and personalise the shopping journey. Conversational AI: Elevating customer engagement Conversational AI, through the deployment of […]

The rising role of messaging apps in the shopping journey

  Gone are the days when the only options were to either visit a store in person or navigate through a web of online retailers on a computer. Today, messaging apps are emerging as an indispensable tool in the shopping journey, especially for younger generations, offering a blend of convenience, personalisation and immediate communication that […]

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