Syndeo secures funding to develop unique COVID-19 mental health and well-being project

10% of firms successful in Innovate UK funding round By Syndeo / 1st June 2020   Belfast based software company Syndeo has been selected by Innovate UK to help society and industry during and after the COVID-19 pandemic. The Syndeo ‘Digital Well-being Coach’, which will be developed in partnership with Oxford Brookes University, will help people adapt...

Demystifying AI for Customer Service

  Demystifying the world of AI for Customer Service   The 6 steps to understanding Artificial Intelligence (AI) from a business perspective within the world of customer service. There has been a lot of hype, mostly generated by technology companies, in the customer service arena on how AI and Machine Learning (ML) is going to revolutionise the industry. There...

Elevate your Customer Service in 2020

  21 December 2019 | Written by: Catherine Ewings   I am a Gen Xer, married to a Millennial, and we are your customers. We’re time-poor consumers and the companies that get our repeat business must be able to meet our demands and provide us with effortless service. From the telcom providers to the retailers we use,...