Syndeo partner with Genesys

Syndeo Launches g-Connect, an AI communication platform, on the Genesys AppFoundry

New g-Connect integration with Genesys customer experience and contact center solutions to help consumers communicate with businesses through digital channels and messaging apps.   Belfast, Northern Ireland – 26th August 2020 – Syndeo, a leading business-to-consumer messaging platform, today announced the launch of g-Connect on the Genesys® AppFoundry. The AppFoundry is the industry’s largest dedicated marketplace focused...

Syndeo secures funding to develop unique COVID-19 mental health and well-being project

10% of firms successful in Innovate UK funding round By Syndeo / 1st June 2020   Belfast based software company Syndeo has been selected by Innovate UK to help society and industry during and after the COVID-19 pandemic. The Syndeo ‘Digital Well-being Coach’, which will be developed in partnership with Oxford Brookes University, will help people adapt...

What is WhatsApp Business?

WhatsApp Business has become a piping hot topic. Business owners & managers I’ve spoken with recently all want WhatsApp for their business. Yet few know how to get a business account on WhatsApp, not to mention which type of business account. If you don't know anything about WhatsApp Business, this blog is for you. I...

Demystifying AI for Customer Service

  Demystifying the world of AI for Customer Service   The 6 steps to understanding Artificial Intelligence (AI) from a business perspective within the world of customer service. There has been a lot of hype, mostly generated by technology companies, in the customer service arena on how AI and Machine Learning (ML) is going to revolutionise the industry. There...

WhatsApp Business Solution for Estate Agents

The launch of WhatsApp Business has brought messaging to millions of businesses around the world. One of the industries expected to benefit from this trend is the property industry. WhatsApp Business Solution for Estate Agents The messaging apps we all use everyday to chat with family and friends are becoming places of business. The main reason?...

Elevate your Customer Service in 2020

  21 December 2019 | Written by: Catherine Ewings   I am a Gen Xer, married to a Millennial, and we are your customers. We’re time-poor consumers and the companies that get our repeat business must be able to meet our demands and provide us with effortless service. From the telcom providers to the retailers we use,...

The lead generation tool that’s always on? Your chatbot

You might think chatbots are only for customer support but using them to answer your customers’ questions is just one way to leverage chatbots. With the right setup, a chatbot can power your lead generation activity so you never miss a lead. 53% of buyers are more likely to buy from a business they can message, so...

The 2019 National Association of Estate Agents Conference – 5 quick takeaways

Syndeo recently attended the National Association of Estate Agents Annual Conference in London. We spoke to hundreds of delegates from across the UK and had some insightful conversations. Short on time? Read below our 5 quick takeaways from those conversations... Protech was the talk of the town! Real estate professionals were eager to embrace the...

McGeown’s Launch Syndeo Chatbot

McGeown Estate Agents continue to put “clients first” and have launched a chatbot on Facebook Messenger and their website that can be used to arrange valuations, schedule property viewings and qualify prospective buyers and tenants. It can also be used by tenants to report repairs such as frozen pipes or malfunctioning boilers, and help...