This week we hear from Keith Griffin, Senior Implementation Consultant at Syndeo who joined the Syndeo team late last year. In less than three minutes below he shares some insight into working life at Syndeo and why he decided to join the team. He also discusses what excites him most about what he is...
This week I took some time out to speak with our very own CTO, Alan Beck. As a relative Syndeo newbie I wanted to learn about what has led him to his current role, find out more about his management style and what attributes are important to him in a team member. I also...
Digital customer service technology company, Syndeo today announced that the company has enjoyed considerable growth throughout 2020 and is gearing up for future expansion. Within the last six months, Syndeo has doubled its headcount and this includes two new senior hires in marketing and service implementation. This announcement follows on from news of a...
New g-Connect integration with Genesys customer experience and contact center solutions to help consumers communicate with businesses through digital channels and messaging apps. Belfast, Northern Ireland – 26th August 2020 – Syndeo, a leading business-to-consumer messaging platform, today announced the launch of g-Connect on the Genesys® AppFoundry. The AppFoundry is the industry’s largest dedicated marketplace focused...
10% of firms successful in Innovate UK funding round By Syndeo / 1st June 2020 Belfast based software company Syndeo has been selected by Innovate UK to help society and industry during and after the COVID-19 pandemic. The Syndeo ‘Digital Well-being Coach’, which will be developed in partnership with Oxford Brookes University, will help people adapt...
WhatsApp Business has become a piping hot topic. Business owners & managers I’ve spoken with recently all want WhatsApp for their business. Yet few know how to get a business account on WhatsApp, not to mention which type of business account. If you don't know anything about WhatsApp Business, this blog is for you. I...
Demystifying the world of AI for Customer Service The 6 steps to understanding Artificial Intelligence (AI) from a business perspective within the world of customer service. There has been a lot of hype, mostly generated by technology companies, in the customer service arena on how AI and Machine Learning (ML) is going to revolutionise the industry. There...
The launch of WhatsApp Business has brought messaging to millions of businesses around the world. One of the industries expected to benefit from this trend is the property industry. WhatsApp Business Solution for Estate Agents The messaging apps we all use everyday to chat with family and friends are becoming places of business. The main reason?...
21 December 2019 | Written by: Catherine Ewings I am a Gen Xer, married to a Millennial, and we are your customers. We’re time-poor consumers and the companies that get our repeat business must be able to meet our demands and provide us with effortless service. From the telcom providers to the retailers we use,...
You might think chatbots are only for customer support but using them to answer your customers’ questions is just one way to leverage chatbots. With the right setup, a chatbot can power your lead generation activity so you never miss a lead. 53% of buyers are more likely to buy from a business they can message, so...
