We regularly engage with mortgage intermediary leaders and below are the five most common challenges that they speak to us about together with an explanation on how the Syndeo Artificial Intelligence (AI) communication platform can help overcome these. #1. Time spent responding to Frequently Asked Questions (FAQs) We often hear about mortgage advisers spending lots...
This week as part of our 'meet the team' series we caught up with Conor McCarthy, Senior Technical Consultant at Syndeo who joined the team at the start of the year. In the short interview below Conor talks about his background, what his typical working day involves, what he likes most about his role...
As part of celebrating International Women’s Day, we caught up with Syndeo Co-founder and Chief Operations Officer, Catherine Ewings to find out a bit more about her background, work/life balance and what it’s like to lead a growing technology company. 1. What were you like growing up – how would your family and friends have...
Specialist Customer Experience (CX) consulting and technology company, Syndeo has announced that it is recruiting for a number of new roles as a result of successful business expansion. Belfast-based Syndeo has achieved significant business growth over the past year, more than doubling its headcount and recording a 400% increase in revenues and profits at the...
One of Ireland’s leading mortgage brokers, the Irish Mortgage Corporation, has today announced the launch of its new AI (Artificial Intelligence) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and...
This October saw The Mortgage Hut, one of the UK’s leading mortgage brokerages successfully launch the Syndeo AI platform, replacing the traditional live agent chat approach. In this time, they have seen a significant improvement in the quality of leads generated and achieved a 66% reduction in cost per lead, compared to outsourced live...
Considering the end-to-end process and identifying when and where to use a Conversational AI interface is crucial. There are 3 key concepts you need to consider: 1. PERSONALISE Understand how your customers will engage i.e. use the language, terminology etc. they understand which will help you make the engagement as conversational as possible. You should seek to...
This week we caught up with the newest member of our team, Phelim Lennon, to hear how he has found his first few months of working life at Syndeo and what advice he has for anyone applying for graduate tech roles in Northern Ireland. Phelim is a graduate of John Moores University in Liverpool...
One of the UK’s leading mortgage brokerages, the Mortgage Hut, has today announced the launch of its new Artificial Intelligence (AI) and digital messaging platform in partnership with Syndeo, a Belfast-based digital customer service technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and advanced chat...
This week we are shining a light on our Marketing Manager, Elaine Armstrong as she shares why she decided to join the team, what she likes most about her role, talks company culture and more. Q: What do you like most about your role? Elaine at one of her favourite spots in Newcastle, Co. Down, N.Ireland. A:...
