Syndeo Announces New Team

Syndeo Announces New Executive Team with Focus on Driving Innovation and Growth in their Digital CX Technology Technology, operations and sales leadership additions at Syndeo for accelerated growth 19 November 2018 — Digital customer experience technology provider Syndeo today announced several enhancements to the company’s executive team, reflecting the company’s strong commitment to the development of...

We are launching on Product Hunt!

After a few months of engaging customers, gathering feedback, talking to industry analysts and writing a decent amount of code we are launching the Arcanine release of Syndeo on Product Hunt. Why Arcanine? First things first – why Arcanine?  Well, we name our major releases after the Pokémon characters and as Arcanine (who is a quadruped canine) is...

The Rise of Messaging

“Merry Christmas”.  On the 3rd December 1992, Neil Papworth sent this message over the GSM network to Richard Jarvis of Vodafone, this was the first text message sent to a mobile device. Welcome to the age of messaging. Irish company Aldiscon launched the first commercial SMS in 1993 with some 8.53 trillion text messages now...

Delivering CX in a Digital First World

For the best part of a decade we have heard much about the move to digital engagement for customer service and how it was going to transform customer experience.  In reality however, many of the “old” problems still exist, and the customer service industry is still dominated by voice. Source However, as Bob Dylan famously said,...

The Dawn of Messaging

About one in seven people on earth use the messaging app WhatsApp every month, and over three-quarters of the world’s ‘smartphone using population’ use one of the current 24 messaging applications daily. Messaging is clearly becoming ever more central in people’s lives, and corporations are increasingly developing technology to meet their customers where they...

Amazon Leads the Pack

In today’s world, retail innovation is ever-present and it is clear that retailers failing to improve the customer experience will not prosper. What businesses cannot do is refuse to transform into a world that is being disrupted by technology. Amazon, one of the best customer experience organisations in the world, understands that you can’t sit...

The Language of Millennials

Image Credit Has anyone ever noticed how millennials have developed their own version of English through online text, which they all understand? Millennials use grammar to encode meanings older people would be less familiar with. This then sparked a discussion on how it quickly became the ‘norm’ for how they communicate online with each other....

Release Management in the Cloud

Part One: How often is too often? It’s the 21st Century, it’s been the 21st Century for eighteen years now and frankly, we’ve gotten over it. From re-ordering our weekly takeaway at the press of the button to summoning a car to our door, it’s all instant now. As consumers, we’ve moved past thinking about...

Demystifying AI for Customer Service

The 6 steps to understanding Artificial Intelligence (AI) from a business perspective within the world of customer service. There has been a lot of hype, mostly generated by technology companies, in the customer service arena on how AI and Machine Learning (ML) is going to revolutionise the industry. There is no doubt that these technologies will...