3 key concepts you need to consider when thinking about using Conversational AI

Considering the end-to-end process and identifying when and where to use a Conversational AI interface is crucial. There are 3 key concepts you need to consider: 1. PERSONALISE Understand how your customers will engage i.e. use the language, terminology etc. they understand which will help you make the engagement as conversational as possible. You should seek to...

Phelim discusses life as a Graduate Technical Consultant at Syndeo

This week we caught up with the newest member of our team, Phelim Lennon, to hear how he has found his first few months of working life at Syndeo and what advice he has for anyone applying for graduate tech roles in Northern Ireland. Phelim is a graduate of John Moores University in Liverpool...

The Mortgage Hut launches Syndeo AI platform to help drive their customer experience forward

One of the UK’s leading mortgage brokerages, the Mortgage Hut, has today announced the launch of its new Artificial Intelligence (AI) and digital messaging platform in partnership with Syndeo, a Belfast-based digital customer service technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and advanced chat...

AI powered messaging vs Live Chat – Which is best for my mortgage business?

In today’s hyper-connected digital world, messaging has become the norm and is very much part of our everyday lives. The rise of messaging apps like WhatsApp and Messenger have made it easy for us to connect with our family and friends in a more personal way from anywhere in the world.  People, none more...

Syndeo secures further funding to develop ground-breaking AI application supporting student well-being

Syndeo has again been successful in securing significant funding from Innovate UK to help improve university students’ well-being and overall learning experience in the COVID-19 era. Syndeo, which specialises in artificial intelligence (AI) enabled customer communications solutions was selected above thousands of applicants by Innovate UK to receive almost £300,000 in funding. In conjunction with its...

Syndeo announces ‘Open House’ launch

We are delighted to announce the launch of Syndeo Open House , a monthly online session showcasing our AI and digital messaging platform for mortgage intermediaries. At each Open House session we will run through new features and key functionality being used by mortgage intermediaries working across the UK and Ireland to help them increase...

Meet Syndeo CCO – Robert McGarry

This week we are shining a light on our Chief Commercial Officer, Robert McGarry as he shares some insight about his role, the company culture at Syndeo, why he decided to join and some interesting facts about himself. Robert at the Vienne River outside the historic town of Chinon, France before embarking on a cycle. Q:...

Masterclass suggests a growing interest in AI technology for mortgage brokers

This month saw Syndeo deliver its first online AI and messaging focused masterclass in partnership with Mortgage Solutions, the UK organisation known for bringing essential market intelligence to mortgage intermediaries.  There was a high level of interest and engagement from attendees on the day with poll results revealing that 66% of participants are considering...