The Language of Millennials

Image Credit Has anyone ever noticed how millennials have developed their own version of English through online text, which they all understand? Millennials use grammar to encode meanings older people would be less familiar with. This then sparked a discussion on how it quickly became the ‘norm’ for how they communicate online with each other....

Release Management in the Cloud

Part One: How often is too often? It’s the 21st Century, it’s been the 21st Century for eighteen years now and frankly, we’ve gotten over it. From re-ordering our weekly takeaway at the press of the button to summoning a car to our door, it’s all instant now. As consumers, we’ve moved past thinking about...

Demystifying AI for Customer Service

The 6 steps to understanding Artificial Intelligence (AI) from a business perspective within the world of customer service. There has been a lot of hype, mostly generated by technology companies, in the customer service arena on how AI and Machine Learning (ML) is going to revolutionise the industry. There is no doubt that these technologies will...

Millennials and Customer Service – Part 2

Millennials are quickly adapting to the ever-changing world changing around them. Included in this is Artificial Intelligence and the way it’s starting to shape how we live our everyday lives and how we interact with certain things. A group most affected by this are millennials. A survey taken on Digital Marketing Magazine discovered that 80% of...

Startacus Interviews Oliver Lennon

Startacus, the go-to space for Startups, Entrepreneurs & Self-Starters caught up with our CEO and founder Oliver Lennon to understand a little more about what is happening in the world of customer experience and why things are changing. Read the full interview here

Syndeo at Web Summit 2017

Syndeo will be at Web Summit 2017 on Wednesday, November 8th in Lisbon. Web Summit is one of the largest tech conferences in the world. The event gathers 1500 start-ups and 60.000 from 165 countries. Come visit us on stand A794, to discover how we are re-defining customer communications for the new generation of consumers.

Tech founder Oliver Lennon unveils new customer engagement start-up ‘Syndeo’

A new technology company that aims to help organisations engage and communicate with an emerging generation of “on demand” customers has been officially launched in Belfast. Syndeo was founded by Oliver Lennon, who previously founded software company SpeechStorm, a company which spun out of Kainos and was acquired by US software giant Genesys Inc two years ago. Syndeo aims to...

Millennials and Customer Service – Part 1

Everyone is talking about Millennials these days. It’s not just because of their mass adoption of smartphone technology – though that certainly doesn’t hurt. It’s because this digital savvy generation – born between 1980 and 2000- have overtaken Baby Boomers and become the largest consumer demographic, with estimated $1.4 trillion in annual buying power...

Oliver Lennon on the Launch of Sydneo

The start of another chapter. “Aim for the highest cloud so that if you miss it, you will hit a lofty mountain” This is an old Maori saying I encountered when reading James Kerr’s brilliant book Legacy, which examines what makes the legendary All Blacks so successful. It is a great mantra for any facet of life, be...

A Tech Start-up Driven By Self Belief

One of a series of podcasts by Paul McAnallen, a communications professional specialising in business improvement strategies for SMEs and Start-Ups, this episode is a conversation with Oliver Lennon, current CEO of Syndeo, an active investor, Chairman and non-exec director with Hurree and Elemental Software and previously CEO of Speechstorm, one of Belfast’s start-up success stories. It was...