Conversational Experience Platform

Conversational Experiences for the Customer Journey

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BLOGS

Blogs 

Latest blogs

Read the latest Syndeo blogs.

Driving growth and loyalty with AI

Sandra Judd, Head of Growth at Syndeo, on how retailers and brands are leveraging Conversational and Generative AI to enhance ...
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The impact of Conversational and Generative AI on e-commerce conversion rates

E-commerce platforms are in a constant race to enhance customer experience and boost conversion rates. Among the game-changing technologies reshaping ...
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The rising role of messaging apps in the shopping journey

  Gone are the days when the only options were to either visit a store in person or navigate through ...
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Seamless shopping: mastering true omnichannel experiences in retail

In the fast-paced world of retail, the buzzword ‘omnichannel’ has become more than just a trend; it’s a necessity. The ...
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Ethics and AI in e-commerce: balancing innovation with responsibility

Less than 30% of e-commerce companies have established clear ethical guidelines for the development and deployment of AI systems according ...
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Embracing the AI revolution in retail and e-commerce: A 2024 perspective

As we move into 2024, the retail and e-commerce industry is witnessing a significant transformation, thanks to the advent of ...
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The future of retail: how e-commerce is evolving with Generative and Conversational AI

  The retail landscape is undergoing a dramatic transformation, thanks largely to advancements in AI. In particular, e-commerce has been ...
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Mastering the art of AI conversation: insights from Vodafone’s Nat Walker

 In the realm of AI crafting a conversational chatbot that resonates with human users is an art form. Nat Walker ...
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Blending Generative AI with traditional customer care: lessons from Google’s frontline

In the realm of customer service, the intersection of technology and human touch is a delicate balancing act. John Lush, ...
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