Conversational AI for the Customer Journey

Conversational AI for the Customer Journey

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Latest blogs

Read the latest Syndeo blogs.

The impact of Conversational and Generative AI on e-commerce conversion rates

E-commerce platforms are in a constant race to enhance customer experience and boost conversion rates. Among the game-changing technologies reshaping ...
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The rising role of messaging apps in the shopping journey

  Gone are the days when the only options were to either visit a store in person or navigate through ...
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Seamless shopping: mastering true omnichannel experiences in retail

In the fast-paced world of retail, the buzzword ‘omnichannel’ has become more than just a trend; it’s a necessity. The ...
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Ethics and AI in e-commerce: balancing innovation with responsibility

Less than 30% of e-commerce companies have established clear ethical guidelines for the development and deployment of AI systems according ...
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Embracing the AI revolution in retail and e-commerce: A 2024 perspective

As we move into 2024, the retail and e-commerce industry is witnessing a significant transformation, thanks to the advent of ...
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The future of retail: how e-commerce is evolving with Generative and Conversational AI

  The retail landscape is undergoing a dramatic transformation, thanks largely to advancements in AI. In particular, e-commerce has been ...
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Mastering the art of AI conversation: insights from Vodafone’s Nat Walker

 In the realm of AI crafting a conversational chatbot that resonates with human users is an art form. Nat Walker ...
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Blending Generative AI with traditional customer care: lessons from Google’s frontline

In the realm of customer service, the intersection of technology and human touch is a delicate balancing act. John Lush, ...
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The role of Generative AI in modern retail: insights from Salesforce’s Connected Shoppers Report

The rapid digital transformation in the retail sector is more evident than ever, with a growing emphasis on utilising advanced ...
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