BLOGS
Blogs
Latest blogs
Read the latest Syndeo blogs.
Rethinking Customer Experience: A Journey Towards REAL Personalisation
In my two decades within the customer experience and contact centre technology sphere, I’ve witnessed countless promises of personalised experiences, ...
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The role of AI in helping deliver a better CX for financial services providers
In today’s volatile economic climate, banking customers are actively seeking clarity and a personalised touch from their financial institutions. They ...
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The Future of Online Retail: The Fusion of Conversational AI and Site Search
In the dynamic landscape of online retail, customer experience reigns supreme. As we progress through 2024, a significant evolution ...
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Key Lessons from Air Canada’s Chatbot Turbulence
The Artificial Intelligence (AI) gold rush has seen the wide spread proliferation of customer service chatbots. While these technological advancements ...
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Driving growth and loyalty with AI
Sandra Judd, Head of Growth at Syndeo, on how retailers and brands are leveraging Conversational and Generative AI to enhance ...
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The impact of Conversational and Generative AI on e-commerce conversion rates
E-commerce platforms are in a constant race to enhance customer experience and boost conversion rates. Among the game-changing technologies reshaping ...
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The rising role of messaging apps in the shopping journey
Gone are the days when the only options were to either visit a store in person or navigate through ...
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Seamless shopping: mastering true omnichannel experiences in retail
In the fast-paced world of retail, the buzzword ‘omnichannel’ has become more than just a trend; it’s a necessity. The ...
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Ethics and AI in e-commerce: balancing innovation with responsibility
Less than 30% of e-commerce companies have established clear ethical guidelines for the development and deployment of AI systems according ...
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