Invent today | Shape tomorrow
We are a rapidly scaling and successful software company headquartered in Belfast and we are handpicking first-rate individuals to slot into our passionate team. With a fast-growing client base that includes some of the world’s best-known brands, Syndeo is dedicated to providing personalised, always-on customer experiences across voice, chat, and messaging channels. By joining Team Syndeo, you’ll be part of a forward-thinking company that is shaping the future of customer experience.
Find out below what some of our team have to say about their roles and life at Syndeo.
I get to work across all aspects of our platform from requirements and design through to operations and deployment. It’s great to have that breadth of tasks to keep things interesting.
Neil
I love that Syndeo are happy to support and invest in my CPD. The flexibility to work the hours that suit my lifestyle combined with a mix of remote and office working is brilliant too.
Phelim
There is a genuine spirit of co-operation and shared goals at Syndeo. Everyone knows what they are working towards and are dedicated to achieving these goals.
Elaine
Current Positions
As the Head of Product Growth & Partner Engagement, you will be responsible for driving Syndeo’s product growth strategy, nurturing strategic partnerships, and collaborating with cross-functional teams to deliver exceptional customer service. Success in this role will involve increasing Syndeo’s market presence, expanding our partner ecosystem, and ensuring that our product offerings consistently meet or exceed customer expectations.
Key Responsibilities:
- Develop and implement Syndeo’s product growth strategy, focusing on product innovation, customer satisfaction, and market expansion.
- Work closely with customers to understand their needs, identify potential use cases for Syndeo’s conversational AI platform, and ensure seamless integration with their existing contact centre technology stack.
- Build and maintain relationships with key partners, including Contact Centre as a Service (CCaaS) providers and “Mega AI” vendors, to expand Syndeo’s market presence and drive sales.
- Collaborate with cross-functional stakeholder teams, such as R&D, to ensure a deep understanding of customer and partner requirements and inform product roadmap development.
- Act as a subject matter expert for partners and sales teams, providing guidance and support to help them effectively sell Syndeo’s platform to new and existing clients.
- Design and execute experiments to validate findings from observational research, leveraging customer, prospect, and partner feedback to drive informed decision-making and product development.
Qualifications:
- Bachelor’s degree in a relevant field (Computer Science, Business, or a technology-related discipline).
- 5+ years of experience in product growth, partner engagement, or a related field, preferably within the contact centre or AI industry.
- Strong understanding of conversational AI platforms, contact centre technologies, and customer experience management.
- Proven track record of building and nurturing strategic partnerships with technology providers and system integrators.
- Demonstrated success in driving product growth and market expansion for technology products or services.
- Excellent communication, collaboration, and problem-solving skills.
- Self-starter with a strong sense of ownership and accountability.
Working with us involves developing leading-edge customer experience solutions covering voice, AI and messaging technologies across our Conversational AI platform. As a Machine Learning partner with Google and Genesys, this is a unique opportunity – we are a company with a young, dynamic and entrepreneurial team of dedicated specialists. This is not just a job, it is a great chance to enhance your learning opportunities. We are looking for people who want out of an overpopulated, unexciting software house and to move to a company with personality where there is plenty of room to grow.
7+ years experience
As a Senior Software Engineer with Syndeo you will have overall responsibility for designing, developing, testing and deploying high quality SaaS solutions which delight our customers. You’ll work on challenging agile based software development projects, leading a small team and helping them to learn, develop and grow. You will work alongside and report directly to our CTO.
The role centers around the design and architecture as well as hands-on coding for our core enterprise SaaS platform, adding feature and functionality from conception to implementation. You must be a fast learner, be able to think outside the box and be able to design and build modern software applications.
You will be part of the senior development leadership team and must have good management and communication skills, as well as the ability to work well within a fast-paced environment and to tight deadlines. Your style is to get things done with minimum friction and to respond rapidly when called on. You must be a logical thinker, meticulous and professional.
This role requires you to have a deep understanding of the technology and platforms that we run. Skills required include:
- SaaS micro-service architecture and design expertise, experience in architecting and building enterprise solutions on AWS of value
- Java programming, particularly web applications and Spring Boot
- Strong experience with relational databases, specifically with Postgres
- Experience with Elasticsearch, Redis, ECS Fargate, Aurora and Kafka is desirable.
- Knowledge of how, and when, to optimise Java and SQL.
- A strong understanding of the web and web architectures, experience with Single Page Applications preferably using REST services.
- Experience integrating into third party applications using documented (and some not so documented) APIs.
- The ability to iterate and ship ideas quickly
- Experience with mentoring others, supervising and reviewing the work of others.
- Strong ability to use initiative and prioritise work in line with business and technical objectives.
- Meets individual deadlines
- Strong communicator
- Experience in applying development best practices and patterns in relation to security, scalability and performance. Knowledge of designing and implementing solutions to adhere to standards such as ISO 27001, PCI and GDPR solutions
The kind of person we are looking for will have:
- Bachelor’s or master’s degree at 2:1 or above in computer science or related discipline.
- A minimum of 7 years engineering experience.
- Fluent in English.
- Any previous experience in Machine Learning, especially NLP technologies will be highly advantageous in ensuring you get the opportunity to chat with us in more detail.
All Positions Require
- Great communication skills. We’re all humans and we need to work as a team, so frequent and clear verbal and written communication is a must.
- Self-driven work ethic. You need to be a self-starter who loves taking the initiative and seeing things through to completion.
- Curiosity and the desire to learn. Our business is evolving and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
How to Apply
If you would like to apply for any of the jobs advertised above, please send a short email to careers@syndeo.cx telling us about yourself and attach a CV. Include the title of the position you’re applying for and your name in the subject.
