This Monday saw Syndeo CTO, Alan Beck speak about ‘Bias in AI’ at the London Chatbot and Voice Meetup hosted by Vodafone and Accenture UK. It was an excellent event with plenty of discussion on conversational AI, including other talks from Nat Walker of Vodafone and Rui Teimao at Accenture Song. Alan kicked off his...
This October will see customer experience consultancy and technology company, Syndeo host a must-see webinar for contact center staff involved in managing and delivering digital transformation. The webinar titled ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’ will take place on October 26th at 11am Eastern. This 45-minute session will bring...
Award-winning Irish mortgage broker, Finance Solutions, has today announced the launch of its new Artificial Intelligence (AI) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will empower Finance Solutions to provide an enhanced customer experience, achieve cost efficiencies and...
For the second year running, Mortgage Solutions is hosting a masterclass in partnership with AI and digital communications provider Syndeo. This online event will take place on Tuesday 5th July from 11am-11:45am. How to tune into changing customer behaviour so your business stays relevant The session will cover: The importance of gathering data on client behaviors...
We regularly engage with mortgage intermediary leaders and below are the five most common challenges that they speak to us about together with an explanation on how the Syndeo Artificial Intelligence (AI) communication platform can help overcome these. #1. Time spent responding to Frequently Asked Questions (FAQs) We often hear about mortgage advisers spending lots...
Specialist Customer Experience (CX) consulting and technology company, Syndeo has announced that it is recruiting for a number of new roles as a result of successful business expansion. Belfast-based Syndeo has achieved significant business growth over the past year, more than doubling its headcount and recording a 400% increase in revenues and profits at the...
One of Ireland’s leading mortgage brokers, the Irish Mortgage Corporation, has today announced the launch of its new AI (Artificial Intelligence) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and...
This October saw The Mortgage Hut, one of the UK’s leading mortgage brokerages successfully launch the Syndeo AI platform, replacing the traditional live agent chat approach. In this time, they have seen a significant improvement in the quality of leads generated and achieved a 66% reduction in cost per lead, compared to outsourced live...
Considering the end-to-end process and identifying when and where to use a Conversational AI interface is crucial. There are 3 key concepts you need to consider: 1. PERSONALISE Understand how your customers will engage i.e. use the language, terminology etc. they understand which will help you make the engagement as conversational as possible. You should seek to...
This week we caught up with the newest member of our team, Phelim Lennon, to hear how he has found his first few months of working life at Syndeo and what advice he has for anyone applying for graduate tech roles in Northern Ireland. Phelim is a graduate of John Moores University in Liverpool...
