Demystifying AI for Customer Service

  Demystifying the world of AI for Customer Service   The 6 steps to understanding Artificial Intelligence (AI) from a business perspective within the world of customer service. There has been a lot of hype, mostly generated by technology companies, in the customer service arena on how AI and Machine Learning (ML) is going to revolutionise the industry. There...

We are launching on Product Hunt!

After a few months of engaging customers, gathering feedback, talking to industry analysts and writing a decent amount of code we are launching the Arcanine release of Syndeo on Product Hunt. Why Arcanine? First things first – why Arcanine?  Well, we name our major releases after the Pokémon characters and as Arcanine (who is a quadruped canine) is...

Demystifying AI for Customer Service

The 6 steps to understanding Artificial Intelligence (AI) from a business perspective within the world of customer service. There has been a lot of hype, mostly generated by technology companies, in the customer service arena on how AI and Machine Learning (ML) is going to revolutionise the industry. There is no doubt that these technologies will...

Oliver Lennon on the Launch of Sydneo

The start of another chapter. “Aim for the highest cloud so that if you miss it, you will hit a lofty mountain” This is an old Maori saying I encountered when reading James Kerr’s brilliant book Legacy, which examines what makes the legendary All Blacks so successful. It is a great mantra for any facet of life, be...

A Tech Start-up Driven By Self Belief

One of a series of podcasts by Paul McAnallen, a communications professional specialising in business improvement strategies for SMEs and Start-Ups, this episode is a conversation with Oliver Lennon, current CEO of Syndeo, an active investor, Chairman and non-exec director with Hurree and Elemental Software and previously CEO of Speechstorm, one of Belfast’s start-up success stories. It was...

Messaging Platforms & Telecom Providers

There is much talk (and investment) in messaging platforms of late and their value in a business context. There is lots of hype around Bots and Artificial Intelligence (AI), too much hype in my opinion, and totally confusing to the business’ I have spoken to. We’ve had Facebook acquiring WhatsApp (and both are building...

Belfast Tech Scene

Take a look across the Belfast tech horizon and you will see a landscape which has incubators, funders and most importantly entrepreneurial companies building and growing on a global stage.  A lot of groundwork has been completed over the past ten years by Catalyst Inc., who are educating and inspiring the tech CEOs of tomorrow...