Conversational Experience Platform

Conversational Experiences for the Customer Journey

+44 (028) 9694 3666

The role of AI in helping deliver a better CX for financial services providers

In today’s volatile economic climate, banking customers are actively seeking clarity and a personalised touch from their financial institutions. They demand seamless digital interactions and are quick to switch providers if their expectations are not met. Enhanced customer service, underpinned by advanced AI technologies, can help banks meet these demands effectively and efficiently.   A report […]

The Future of Online Retail: The Fusion of Conversational AI and Site Search

  In the dynamic landscape of online retail, customer experience reigns supreme. As we progress through 2024, a significant evolution is on the horizon, one that promises to reshape how consumers interact with e-commerce platforms. The convergence of Conversational AI with site search is poised to become the cornerstone of this transformation, revolutionising the way […]

Key lessons from Air Canada’s Chatbot Turbulence

The Artificial Intelligence (AI) gold rush has seen the wide spread proliferation of customer service chatbots. While these technological advancements have revolutionised customer interactions, they also come with challenges. The 2024 case of Jake Moffatt v Air Canada and its AI chatbot demonstrates this.  In this blog, Catherine Ewings, Syndeo’s COO, delves into the detail […]

The rising role of messaging apps in the shopping journey

  Gone are the days when the only options were to either visit a store in person or navigate through a web of online retailers on a computer. Today, messaging apps are emerging as an indispensable tool in the shopping journey, especially for younger generations, offering a blend of convenience, personalisation and immediate communication that […]

Ethics and AI in e-commerce: balancing innovation with responsibility

Less than 30% of e-commerce companies have established clear ethical guidelines for the development and deployment of AI systems according to the World Economic Forum. In the bustling digital era, where AI is rapidly reshaping the landscape of e-commerce, the intersection of innovation and ethics has become a critical point of discussion. As AI technologies […]

Embracing the AI revolution in retail and e-commerce: A 2024 perspective

As we move into 2024, the retail and e-commerce industry is witnessing a significant transformation, thanks to the advent of AI technologies. The focus isn’t just on customer service anymore; Conversational AI is now a pivotal element in marketing and sales strategies as well.This blog, delves into how Conversational AI is reshaping the industry, with […]

Syndeo shortlisted for prestigious Scale Up Award

Last month Belfast-head quartered Conversational AI provider, Syndeo, was delighted to be named as one of Ireland’s fasted growing technology companies in the Deloitte Technology Fast 50.   This week, the tech company, is thrilled to learn that it has been further shortlisted for the Scale Up Award as a result of its tremendous international growth […]

Mastering the art of AI conversation: insights from Vodafone’s Nat Walker

 In the realm of AI crafting a conversational chatbot that resonates with human users is an art form. Nat Walker from Vodafone, with her extensive experience in designing Conversational AI, shed light on this intricate process in a recent episode of the Syndeo Podcast. The insights she shared provided a deep dive into the challenges […]

Blending Generative AI with traditional customer care: lessons from Google’s frontline

In the realm of customer service, the intersection of technology and human touch is a delicate balancing act. John Lush, a seasoned professional with a rich history in customer support, offered profound insights into this dynamic during a recent Syndeo podcast episode. His journey, stretching from Vodafone to Google, sheds light on the nuanced integration […]

The role of Generative AI in modern retail: insights from Salesforce’s Connected Shoppers Report

The rapid digital transformation in the retail sector is more evident than ever, with a growing emphasis on utilising advanced technologies like Generative AI to enhance customer experiences. Salesforce’s latest Connected Shoppers Report reveals that more than 60% of retail decision-makers are planning to invest in AI technologies*, signalling the sector’s readiness for a tech-driven […]

Thank You!

Your message has been received.

Our team is eagerly waiting and ready to assist you!

Apply Now

Fill out the form below, and we will be in touch shortly.

Contact Us

Fill out the form below, and we will be in touch shortly.