Mortgage Solutions partners with Syndeo to deliver a second industry masterclass

For the second year running, Mortgage Solutions is hosting a masterclass in partnership with AI and digital communications provider Syndeo. This online event will take place on Tuesday 5th July from 11am-11:45am. How to tune into changing customer behaviour so your business stays relevant The session will cover: The importance of gathering data on client behaviors...

The five most common challenges raised by mortgage intermediaries

We regularly engage with mortgage intermediary leaders and below are the five most common challenges that they speak to us about together with an explanation on how the Syndeo Artificial Intelligence (AI) communication platform can help overcome these.   #1. Time spent responding to Frequently Asked Questions (FAQs) We often hear about mortgage advisers spending lots...

Syndeo announces new recruitment drive following major growth

Specialist Customer Experience (CX) consulting and technology company, Syndeo has announced that it is recruiting for a number of new roles as a result of successful business expansion. Belfast-based Syndeo has achieved significant business growth over the past year, more than doubling its headcount and recording a 400% increase in revenues and profits at the...

Irish Mortgage Corporation partners with Syndeo to launch innovative AI customer platform

One of Ireland’s leading mortgage brokers, the Irish Mortgage Corporation, has today announced the launch of its new AI (Artificial Intelligence) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and...

The Mortgage Hut radically improves lead qualification and cuts lead gen costs across digital with Syndeo AI platform

This October saw The Mortgage Hut, one of the UK’s leading mortgage brokerages successfully launch the Syndeo AI platform, replacing the traditional live agent chat approach. In this time, they have seen a significant improvement in the quality of leads generated and achieved a 66% reduction in cost per lead, compared to outsourced live...

3 key concepts you need to consider when thinking about using Conversational AI

Considering the end-to-end process and identifying when and where to use a Conversational AI interface is crucial. There are 3 key concepts you need to consider: 1. PERSONALISE Understand how your customers will engage i.e. use the language, terminology etc. they understand which will help you make the engagement as conversational as possible. You should seek to...

Phelim discusses life as a Graduate Technical Consultant at Syndeo

This week we caught up with the newest member of our team, Phelim Lennon, to hear how he has found his first few months of working life at Syndeo and what advice he has for anyone applying for graduate tech roles in Northern Ireland. Phelim is a graduate of John Moores University in Liverpool...

The Mortgage Hut launches Syndeo AI platform to help drive their customer experience forward

One of the UK’s leading mortgage brokerages, the Mortgage Hut, has today announced the launch of its new Artificial Intelligence (AI) and digital messaging platform in partnership with Syndeo, a Belfast-based digital customer service technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and advanced chat...

AI powered messaging vs Live Chat – Which is best for my mortgage business?

In today’s hyper-connected digital world, messaging has become the norm and is very much part of our everyday lives. The rise of messaging apps like WhatsApp and Messenger have made it easy for us to connect with our family and friends in a more personal way from anywhere in the world.  People, none more...

Syndeo secures further funding to develop ground-breaking AI application supporting student well-being

Syndeo has again been successful in securing significant funding from Innovate UK to help improve university students’ well-being and overall learning experience in the COVID-19 era. Syndeo, which specialises in artificial intelligence (AI) enabled customer communications solutions was selected above thousands of applicants by Innovate UK to receive almost £300,000 in funding. In conjunction with its...