Syndeo shortlisted for prestigious Scale Up Award
Last month Belfast-head quartered Conversational AI provider, Syndeo, was delighted to be named as one of Ireland’s fasted growing technology companies in the Deloitte Technology Fast 50. This week, the tech company, is thrilled to learn that it has been further shortlisted for the Scale Up Award as a result of its tremendous international growth […]
Mastering the art of AI conversation: insights from Vodafone’s Nat Walker
In the realm of AI crafting a conversational chatbot that resonates with human users is an art form. Nat Walker from Vodafone, with her extensive experience in designing Conversational AI, shed light on this intricate process in a recent episode of the Syndeo Podcast. The insights she shared provided a deep dive into the challenges […]
Blending Generative AI with traditional customer care: lessons from Google’s frontline
In the realm of customer service, the intersection of technology and human touch is a delicate balancing act. John Lush, a seasoned professional with a rich history in customer support, offered profound insights into this dynamic during a recent Syndeo podcast episode. His journey, stretching from Vodafone to Google, sheds light on the nuanced integration […]
The role of Generative AI in modern retail: insights from Salesforce’s Connected Shoppers Report
The rapid digital transformation in the retail sector is more evident than ever, with a growing emphasis on utilising advanced technologies like Generative AI to enhance customer experiences. Salesforce’s latest Connected Shoppers Report reveals that more than 60% of retail decision-makers are planning to invest in AI technologies*, signalling the sector’s readiness for a tech-driven […]
Syndeo unveils game-changing AI Experience Apps for Retail, elevating online shopping for consumers and shoppers alike
Syndeo, a leader in Conversational AI solutions, today announced the launch of its cutting-edge Experience Apps for Retail, designed to transform the way consumers shop and interact with their favourite brands. This innovative suite of Generative AI applications for retail marketing, sales and service is designed to enhance the shopping experience for consumers and provide […]
Generative AI in online retail: the importance of guardrails
The digital revolution in online retail continues to surge forward with Generative AI at the forefront. As companies dive deeper into the vast potential of this technology, there’s a parallel need to ensure that we are using it responsibly. This is where the concept of ‘guardrails’ comes into play. In this blog, we’ll explore the […]
From browsing to buying: the power of using Conversational AI in retail
In an age of digital transformation, retail customers crave personalised, immediate and engaging shopping experiences. Conversational AI, the fusion of machine learning with real-time user interaction, is a game-changer. It streamlines the transition from mere browsing to decisive buying. Let’s explore how this sophisticated technology is revolutionising the retail sector. Understanding Conversational AI At its […]
Syndeo joins the 8×8 Technology Partner Ecosystem
Conversational AI pioneer, Syndeo, today announced it has partnered with 8×8, a leading integrated cloud communications platform provider, and joined the 8×8 Technology Partner Ecosystem. This collaboration paves the way for 8×8 customers to leverage the power of Syndeo’s Conversational AI platform for marketing, sales, and service, integrating 8×8 Contact Centre customers with multiple digital […]
Syndeo expands team with new strategic hires, driving accelerated growth in conversational AI market
16 May 2023 – Belfast-based conversational AI company, Syndeo, today announced the appointment of key senior hires in business development, product strategy and partnerships. This strategic move is testament to Syndeo’s commitment to expansion and its dedication to meeting the growing demand for its AI-powered solutions. As the AI market continues to evolve rapidly, Syndeo […]
Syndeo partners with Verint, a global leader in customer engagement
Leading provider of conversational AI solutions, Syndeo is proud to announce its partnership with Verint, a global leader in customer engagement. Through this new partnership, Verint customers will be able to leverage Syndeo’s low-code tooling and business focused conversational AI platform, integrating Verint with voice, multiple digital channels, and enterprise grade NLU technologies. The Syndeo […]
