AI-Decoded – Edition 4 – AI, Data Privacy and the Contact Center
Welcome back to AI-Decoded, our on-going series unpacking what AI really means for modern CX teams. In this fourth edition, we tackle a topic that’s climbing fast up the board agenda: AI, data privacy and regulatory accountability in the contact center. With GDPR still firmly in play, the EU AI Act coming into force and […]
Rethinking Customer Experience: A Journey Towards REAL Personalisation
In my two decades within the customer experience and contact centre technology sphere, I’ve witnessed countless promises of personalised experiences, omnichannel support and empathetic interactions. Yet, despite the proliferation of such claims, the reality remains largely unchanged. Customer outcomes today don’t significantly surpass those of twenty years ago. Why is that? In my opinion three […]
Syndeo joins Google Cloud Partner Advantage to help companies accelerate their CX and AI transformation
Belfast, May, 23, 2024 – Syndeo, a leading provider of Conversational Experience solutions and services, announced that it has joined the Google Cloud Partner Advantage program as a Google Cloud Partner Level for the Service and Build engagement model. As a Build Partner, the Syndeo Conversational Experience Platform has been optimised for integration with […]
The role of AI in helping deliver a better CX for financial services providers
In today’s volatile economic climate, banking customers are actively seeking clarity and a personalised touch from their financial institutions. They demand seamless digital interactions and are quick to switch providers if their expectations are not met. Enhanced customer service, underpinned by advanced AI technologies, can help banks meet these demands effectively and efficiently. A report […]
The Future of Online Retail: The Fusion of Conversational AI and Site Search
In the dynamic landscape of online retail, customer experience reigns supreme. As we progress through 2024, a significant evolution is on the horizon, one that promises to reshape how consumers interact with e-commerce platforms. The convergence of Conversational AI with site search is poised to become the cornerstone of this transformation, revolutionising the way […]
Key Lessons from Air Canada’s Chatbot Turbulence
The Artificial Intelligence (AI) gold rush has seen the wide spread proliferation of customer service chatbots. While these technological advancements have revolutionised customer interactions, they also come with challenges. The 2024 case of Jake Moffatt v Air Canada and its AI chatbot demonstrates this. In this blog, Catherine Ewings, Syndeo’s COO, delves into the detail […]
The rising role of messaging apps in the shopping journey
Gone are the days when the only options were to either visit a store in person or navigate through a web of online retailers on a computer. Today, messaging apps are emerging as an indispensable tool in the shopping journey, especially for younger generations, offering a blend of convenience, personalisation and immediate communication that […]
Ethics and AI in e-commerce: balancing innovation with responsibility
Less than 30% of e-commerce companies have established clear ethical guidelines for the development and deployment of AI systems according to the World Economic Forum. In the bustling digital era, where AI is rapidly reshaping the landscape of e-commerce, the intersection of innovation and ethics has become a critical point of discussion. As AI technologies […]
Embracing the AI revolution in retail and e-commerce: A 2024 perspective
As we move into 2024, the retail and e-commerce industry is witnessing a significant transformation, thanks to the advent of AI technologies. The focus isn’t just on customer service anymore; Conversational AI is now a pivotal element in marketing and sales strategies as well.This blog, delves into how Conversational AI is reshaping the industry, with […]
Syndeo shortlisted for prestigious Scale Up Award
Last month Belfast-head quartered Conversational AI provider, Syndeo, was delighted to be named as one of Ireland’s fasted growing technology companies in the Deloitte Technology Fast 50. This week, the tech company, is thrilled to learn that it has been further shortlisted for the Scale Up Award as a result of its tremendous international growth […]