Conversational Experience Platform

Conversational Experiences for the Customer Journey

+44 (028) 9694 3666

Rethinking Customer Experience: A Journey Towards REAL Personalisation

In my two decades within the customer experience and contact centre technology sphere, I’ve witnessed countless promises of personalised experiences, omnichannel support and empathetic interactions. Yet, despite the proliferation of such claims, the reality remains largely unchanged. Customer outcomes today don’t significantly surpass those of twenty years ago. Why is that?  In my opinion three […]

Introducing the latest in conversational AI: The Syndeo Podcast is here!

Customer experience (CX) consulting and conversational AI technology company, Syndeo has today launched a new, thought-provoking AI podcast. Hosted by the company’s CEO, Oliver Lennon, The Syndeo Podcast delves deep into all things conversational AI with some of the sharpest brains from the most innovative companies in the world of CX. Conversational AI refers to […]

Syndeo to bring industry experts together to discuss ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’

This October will see customer experience consultancy and technology company, Syndeo host a must-see webinar for contact center staff involved in managing and delivering digital transformation. The webinar titled ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’ will take place on October 26th at 11am Eastern. This 45-minute session will […]

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