Rethinking Customer Experience: A Journey Towards REAL Personalisation
In my two decades within the customer experience and contact centre technology sphere, I’ve witnessed countless promises of personalised experiences, omnichannel support and empathetic interactions. Yet, despite the proliferation of such claims, the reality remains largely unchanged. Customer outcomes today don’t significantly surpass those of twenty years ago. Why is that? In my opinion three […]
Syndeo joins Google Cloud Partner Advantage to help companies accelerate their CX and AI transformation
Belfast, May, 23, 2024 – Syndeo, a leading provider of Conversational Experience solutions and services, announced that it has joined the Google Cloud Partner Advantage program as a Google Cloud Partner Level for the Service and Build engagement model. As a Build Partner, the Syndeo Conversational Experience Platform has been optimised for integration with […]
Syndeo joins the 8×8 Technology Partner Ecosystem
Conversational AI pioneer, Syndeo, today announced it has partnered with 8×8, a leading integrated cloud communications platform provider, and joined the 8×8 Technology Partner Ecosystem. This collaboration paves the way for 8×8 customers to leverage the power of Syndeo’s Conversational AI platform for marketing, sales, and service, integrating 8×8 Contact Centre customers with multiple digital […]
Introducing the latest in conversational AI: The Syndeo Podcast is here!
Customer experience (CX) consulting and conversational AI technology company, Syndeo has today launched a new, thought-provoking AI podcast. Hosted by the company’s CEO, Oliver Lennon, The Syndeo Podcast delves deep into all things conversational AI with some of the sharpest brains from the most innovative companies in the world of CX. Conversational AI refers to […]
Syndeo Launches g-Connect, an AI communication platform, on the Genesys AppFoundry
New g-Connect integration with Genesys customer experience and contact center solutions to help consumers communicate with businesses through digital channels and messaging apps. Belfast, Northern Ireland – 26th August 2020 – Syndeo, a leading business-to-consumer messaging platform, today announced the launch of g-Connect on the Genesys® AppFoundry. The AppFoundry is the industry’s largest dedicated marketplace […]