Conversational AI for the Customer Journey

Conversational AI for the Customer Journey

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The impact of Conversational and Generative AI on e-commerce conversion rates

E-commerce platforms are in a constant race to enhance customer experience and boost conversion rates. Among the game-changing technologies reshaping this landscape, Conversational and Generative AI stand out for their ability to revolutionise how online retailers interact with customers and personalise the shopping journey. Conversational AI: Elevating customer engagement Conversational AI, through the deployment of […]

The rising role of messaging apps in the shopping journey

  Gone are the days when the only options were to either visit a store in person or navigate through a web of online retailers on a computer. Today, messaging apps are emerging as an indispensable tool in the shopping journey, especially for younger generations, offering a blend of convenience, personalisation and immediate communication that […]

Ethics and AI in e-commerce: balancing innovation with responsibility

Less than 30% of e-commerce companies have established clear ethical guidelines for the development and deployment of AI systems according to the World Economic Forum. In the bustling digital era, where AI is rapidly reshaping the landscape of e-commerce, the intersection of innovation and ethics has become a critical point of discussion. As AI technologies […]

Syndeo Ranks 3rd on Deloitte Technology Fast 50

Syndeo, a leader in Conversational AI, is proud to announce its recent triumph at the prestigious Deloitte Fast 50 Awards which celebrates the fastest-growing technology companies across the island of Ireland. In its debut appearance on the list, Syndeo secured third place overall, and first place regionally. Additionally, the company was shortlisted for the coveted […]

Embracing the AI revolution in retail and e-commerce: A 2024 perspective

As we move into 2024, the retail and e-commerce industry is witnessing a significant transformation, thanks to the advent of AI technologies. The focus isn’t just on customer service anymore; Conversational AI is now a pivotal element in marketing and sales strategies as well.This blog, delves into how Conversational AI is reshaping the industry, with […]

The future of retail: how e-commerce is evolving with Generative and Conversational AI

  The retail landscape is undergoing a dramatic transformation, thanks largely to advancements in AI. In particular, e-commerce has been a fertile ground for the implementation of two groundbreaking AI technologies: Generative AI and Conversational AI. These technologies are not just reshaping retail, they are setting the stage for a future where personalised, efficient, and […]

Syndeo shortlisted for prestigious Scale Up Award

Last month Belfast-head quartered Conversational AI provider, Syndeo, was delighted to be named as one of Ireland’s fasted growing technology companies in the Deloitte Technology Fast 50.   This week, the tech company, is thrilled to learn that it has been further shortlisted for the Scale Up Award as a result of its tremendous international growth […]

Mastering the art of AI conversation: insights from Vodafone’s Nat Walker

 In the realm of AI crafting a conversational chatbot that resonates with human users is an art form. Nat Walker from Vodafone, with her extensive experience in designing Conversational AI, shed light on this intricate process in a recent episode of the Syndeo Podcast. The insights she shared provided a deep dive into the challenges […]

Blending Generative AI with traditional customer care: lessons from Google’s frontline

In the realm of customer service, the intersection of technology and human touch is a delicate balancing act. John Lush, a seasoned professional with a rich history in customer support, offered profound insights into this dynamic during a recent Syndeo podcast episode. His journey, stretching from Vodafone to Google, sheds light on the nuanced integration […]

Syndeo named as one of Ireland’s fastest growing technology companies

Belfast-based Conversational AI provider, Syndeo, is thrilled to announce its inclusion in the prestigious 2023 Deloitte Technology Fast 50. This recognition marks a significant milestone for Syndeo, cementing its status as one of the fastest growing technology companies on the island of Ireland. The Fast 50 is a ranking of Ireland’s fastest growing technology companies, […]

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