From browsing to buying: the power of using Conversational AI in retail

In an age of digital transformation, retail customers crave personalised, immediate and engaging shopping experiences. Conversational AI, the fusion of machine learning with real-time user interaction, is a game-changer. It streamlines the transition from mere browsing to decisive buying. Let’s explore how this sophisticated technology is revolutionising the retail sector. Understanding Conversational AI At its […]

Syndeo joins the 8×8 Technology Partner Ecosystem

Conversational AI pioneer, Syndeo, today announced it has partnered with 8×8, a leading integrated cloud communications platform provider, and joined the 8×8 Technology Partner Ecosystem. This collaboration paves the way for 8×8 customers to leverage the power of Syndeo’s Conversational AI platform for marketing, sales, and service, integrating 8×8 Contact Centre customers with multiple digital […]

Syndeo partners with Verint, a global leader in customer engagement

Leading provider of conversational AI solutions, Syndeo is proud to announce its partnership with Verint, a global leader in customer engagement. Through this new partnership, Verint customers will be able to leverage Syndeo’s low-code tooling and business focused conversational AI platform, integrating Verint with voice, multiple digital channels, and enterprise grade NLU technologies. The Syndeo […]

The emergence of ChatGPT: A new era in Conversational AI

In recent years conversational AI has transformed the way businesses interact with their customers. Chatbots and virtual assistants have become increasingly popular, offering 24/7 support and personalized interactions. However, the recent emergence of Generative AI, most widely recognised in the release of ChatGPT-3 based on a Large Language Model (LLM), is set to take conversational […]

Can AI really be empathetic? Exploring the limits of this technology

“Empathy is seeing with the eyes of another, listening with the ears of another and feeling with the heart of another.”     In this quote, Austrian psychotherapist, Alfred Adler provides a powerful definition of empathy as the ability to truly understand and connect with another person’s perspective and emotions. Empathy is a crucial element of […]

Introducing the latest in conversational AI: The Syndeo Podcast is here!

Customer experience (CX) consulting and conversational AI technology company, Syndeo has today launched a new, thought-provoking AI podcast. Hosted by the company’s CEO, Oliver Lennon, The Syndeo Podcast delves deep into all things conversational AI with some of the sharpest brains from the most innovative companies in the world of CX. Conversational AI refers to […]

Personalisation: The Key to Elevating Customer Experience Beyond Chatbots

The rise of chatbots and conversational AI has revolutionized the way companies interact with customers, providing efficient and streamlined communication. However, mere automation falls short of creating the memorable, personalised experiences that customers crave. What is Personalisation? Personalisation goes beyond chatbots (and generative AI), leveraging context to create a unique experience for each individual customer. […]

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