From browsing to buying: the power of using Conversational AI in retail
In an age of digital transformation, retail customers crave personalised, immediate and engaging shopping experiences. Conversational AI, the fusion of machine learning with real-time user interaction, is a game-changer. It streamlines the transition from mere browsing to decisive buying. Let’s explore how this sophisticated technology is revolutionising the retail sector. Understanding Conversational AI At its […]
Syndeo joins the 8×8 Technology Partner Ecosystem
Conversational AI pioneer, Syndeo, today announced it has partnered with 8×8, a leading integrated cloud communications platform provider, and joined the 8×8 Technology Partner Ecosystem. This collaboration paves the way for 8×8 customers to leverage the power of Syndeo’s Conversational AI platform for marketing, sales, and service, integrating 8×8 Contact Centre customers with multiple digital […]
Syndeo expands team with new strategic hires, driving accelerated growth in conversational AI market
16 May 2023 – Belfast-based conversational AI company, Syndeo, today announced the appointment of key senior hires in business development, product strategy and partnerships. This strategic move is testament to Syndeo’s commitment to expansion and its dedication to meeting the growing demand for its AI-powered solutions. As the AI market continues to evolve rapidly, Syndeo […]
Syndeo partners with Verint, a global leader in customer engagement
Leading provider of conversational AI solutions, Syndeo is proud to announce its partnership with Verint, a global leader in customer engagement. Through this new partnership, Verint customers will be able to leverage Syndeo’s low-code tooling and business focused conversational AI platform, integrating Verint with voice, multiple digital channels, and enterprise grade NLU technologies. The Syndeo […]
Syndeo spotlight: A six-month check-in with Siobhán McKillop, Technical Consultant
I recently spoke with Siobhán McKillop, Technical Consultant at Syndeo, to hear about her experience at the company over the past six months. Siobhán shares insights on her background, her role, and what drew her to Syndeo in the first place. She also offers advice for those starting out in a tech career and provides […]
The emergence of ChatGPT: A new era in Conversational AI
In recent years conversational AI has transformed the way businesses interact with their customers. Chatbots and virtual assistants have become increasingly popular, offering 24/7 support and personalized interactions. However, the recent emergence of Generative AI, most widely recognised in the release of ChatGPT-3 based on a Large Language Model (LLM), is set to take conversational […]
Can AI really be empathetic? Exploring the limits of this technology
“Empathy is seeing with the eyes of another, listening with the ears of another and feeling with the heart of another.” In this quote, Austrian psychotherapist, Alfred Adler provides a powerful definition of empathy as the ability to truly understand and connect with another person’s perspective and emotions. Empathy is a crucial element of […]
Introducing the latest in conversational AI: The Syndeo Podcast is here!
Customer experience (CX) consulting and conversational AI technology company, Syndeo has today launched a new, thought-provoking AI podcast. Hosted by the company’s CEO, Oliver Lennon, The Syndeo Podcast delves deep into all things conversational AI with some of the sharpest brains from the most innovative companies in the world of CX. Conversational AI refers to […]
Conversational AI: What are the potential ethical implications and how can these be addressed?
According to Gartner research, Conversational AI revenue will reach $14 billion by 2026, increasing to $47 billion by 2031*. As conversational AI and AI in general continues to grow in popularity and use there is an increasing need to consider the ethical implications of this technology. Conversational AI systems are designed to interact with humans […]
Personalisation: The Key to Elevating Customer Experience Beyond Chatbots
The rise of chatbots and conversational AI has revolutionized the way companies interact with customers, providing efficient and streamlined communication. However, mere automation falls short of creating the memorable, personalised experiences that customers crave. What is Personalisation? Personalisation goes beyond chatbots (and generative AI), leveraging context to create a unique experience for each individual customer. […]
