Conversational Experience Platform

Conversational Experiences for the Customer Journey

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Delivering Your CX Strategy – Leading the Charge in Customer Experience Excellence

In the rapidly evolving landscape of customer experience (CX), businesses are increasingly pressured to deliver not just satisfactory but exceptional interactions at every touchpoint. As we dive deeper into what constitutes a successful CX strategy, it is clear that aligning business operations with customer expectations stands as a non-negotiable pillar of contemporary business strategy. This […]

Rethinking Customer Experience: A Journey Towards REAL Personalisation

In my two decades within the customer experience and contact centre technology sphere, I’ve witnessed countless promises of personalised experiences, omnichannel support and empathetic interactions. Yet, despite the proliferation of such claims, the reality remains largely unchanged. Customer outcomes today don’t significantly surpass those of twenty years ago. Why is that?  In my opinion three […]

The role of AI in helping deliver a better CX for financial services providers

In today’s volatile economic climate, banking customers are actively seeking clarity and a personalised touch from their financial institutions. They demand seamless digital interactions and are quick to switch providers if their expectations are not met. Enhanced customer service, underpinned by advanced AI technologies, can help banks meet these demands effectively and efficiently.   A report […]

Key lessons from Air Canada’s Chatbot Turbulence

The Artificial Intelligence (AI) gold rush has seen the wide spread proliferation of customer service chatbots. While these technological advancements have revolutionised customer interactions, they also come with challenges. The 2024 case of Jake Moffatt v Air Canada and its AI chatbot demonstrates this.  In this blog, Catherine Ewings, Syndeo’s COO, delves into the detail […]

Driving growth and loyalty with AI

Sandra Judd, Head of Growth at Syndeo, on how retailers and brands are leveraging Conversational and Generative AI to enhance shopping experiences and boost online sales. In today’s fast-paced retail world, weaving Conversational and Generative AI technologies into the fabric of operations is nothing short of essential. It’s not just about jumping on the tech […]

The rising role of messaging apps in the shopping journey

  Gone are the days when the only options were to either visit a store in person or navigate through a web of online retailers on a computer. Today, messaging apps are emerging as an indispensable tool in the shopping journey, especially for younger generations, offering a blend of convenience, personalisation and immediate communication that […]

The future of retail: how e-commerce is evolving with Generative and Conversational AI

  The retail landscape is undergoing a dramatic transformation, thanks largely to advancements in AI. In particular, e-commerce has been a fertile ground for the implementation of two groundbreaking AI technologies: Generative AI and Conversational AI. These technologies are not just reshaping retail, they are setting the stage for a future where personalised, efficient, and […]

Syndeo shortlisted for prestigious Scale Up Award

Last month Belfast-head quartered Conversational AI provider, Syndeo, was delighted to be named as one of Ireland’s fasted growing technology companies in the Deloitte Technology Fast 50.   This week, the tech company, is thrilled to learn that it has been further shortlisted for the Scale Up Award as a result of its tremendous international growth […]

Mastering the art of AI conversation: insights from Vodafone’s Nat Walker

 In the realm of AI crafting a conversational chatbot that resonates with human users is an art form. Nat Walker from Vodafone, with her extensive experience in designing Conversational AI, shed light on this intricate process in a recent episode of the Syndeo Podcast. The insights she shared provided a deep dive into the challenges […]

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