Rethinking Customer Experience: A Journey Towards REAL Personalisation
In my two decades within the customer experience and contact centre technology sphere, I’ve witnessed countless promises of personalised experiences, omnichannel support and empathetic interactions. Yet, despite the proliferation of such claims, the reality remains largely unchanged. Customer outcomes today don’t significantly surpass those of twenty years ago. Why is that? In my opinion three […]
Syndeo joins Google Cloud Partner Advantage to help companies accelerate their CX and AI transformation
Belfast, May, 23, 2024 – Syndeo, a leading provider of Conversational Experience solutions and services, announced that it has joined the Google Cloud Partner Advantage program as a Google Cloud Partner Level for the Service and Build engagement model. As a Build Partner, the Syndeo Conversational Experience Platform has been optimised for integration with […]
The role of AI in helping deliver a better CX for financial services providers
In today’s volatile economic climate, banking customers are actively seeking clarity and a personalised touch from their financial institutions. They demand seamless digital interactions and are quick to switch providers if their expectations are not met. Enhanced customer service, underpinned by advanced AI technologies, can help banks meet these demands effectively and efficiently. A report […]
Key Lessons from Air Canada’s Chatbot Turbulence
The Artificial Intelligence (AI) gold rush has seen the wide spread proliferation of customer service chatbots. While these technological advancements have revolutionised customer interactions, they also come with challenges. The 2024 case of Jake Moffatt v Air Canada and its AI chatbot demonstrates this. In this blog, Catherine Ewings, Syndeo’s COO, delves into the detail […]
The emergence of ChatGPT: A new era in Conversational AI
In recent years conversational AI has transformed the way businesses interact with their customers. Chatbots and virtual assistants have become increasingly popular, offering 24/7 support and personalized interactions. However, the recent emergence of Generative AI, most widely recognised in the release of ChatGPT-3 based on a Large Language Model (LLM), is set to take conversational […]
Introducing the latest in conversational AI: The Syndeo Podcast is here!
Customer experience (CX) consulting and conversational AI technology company, Syndeo has today launched a new, thought-provoking AI podcast. Hosted by the company’s CEO, Oliver Lennon, The Syndeo Podcast delves deep into all things conversational AI with some of the sharpest brains from the most innovative companies in the world of CX. Conversational AI refers to […]
Personalisation: The Key to Elevating Customer Experience Beyond Chatbots
The rise of chatbots and conversational AI has revolutionized the way companies interact with customers, providing efficient and streamlined communication. However, mere automation falls short of creating the memorable, personalised experiences that customers crave. What is Personalisation? Personalisation goes beyond chatbots (and generative AI), leveraging context to create a unique experience for each individual customer. […]
The mortgage lead generation and qualification tool that’s always on – Your chatbot
You might think that chatbots are only for customer support but using them to answer your customers’ questions is just one way to leverage chatbots. With the right setup, a chatbot can power your lead generation activity so you never miss a lead and qualify them at the same time, saving you time and money. […]
Syndeo Launches g-Connect, an AI communication platform, on the Genesys AppFoundry
New g-Connect integration with Genesys customer experience and contact center solutions to help consumers communicate with businesses through digital channels and messaging apps. Belfast, Northern Ireland – 26th August 2020 – Syndeo, a leading business-to-consumer messaging platform, today announced the launch of g-Connect on the Genesys® AppFoundry. The AppFoundry is the industry’s largest dedicated marketplace […]
Millennials and Customer Service – Part 2
Millennials are quickly adapting to the ever-changing world changing around them. Included in this is Artificial Intelligence and the way it’s starting to shape how we live our everyday lives and how we interact with certain things. A group most affected by this are millennials. A survey taken on Digital Marketing Magazine discovered that 80% of […]