Conversational Experience Platform

Conversational Experiences for the Customer Journey

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The emergence of ChatGPT: A new era in Conversational AI

In recent years conversational AI has transformed the way businesses interact with their customers. Chatbots and virtual assistants have become increasingly popular, offering 24/7 support and personalized interactions. However, the recent emergence of Generative AI, most widely recognised in the release of ChatGPT-3 based on a Large Language Model (LLM), is set to take conversational […]

Introducing the latest in conversational AI: The Syndeo Podcast is here!

Customer experience (CX) consulting and conversational AI technology company, Syndeo has today launched a new, thought-provoking AI podcast. Hosted by the company’s CEO, Oliver Lennon, The Syndeo Podcast delves deep into all things conversational AI with some of the sharpest brains from the most innovative companies in the world of CX. Conversational AI refers to […]

Personalisation: The Key to Elevating Customer Experience Beyond Chatbots

The rise of chatbots and conversational AI has revolutionized the way companies interact with customers, providing efficient and streamlined communication. However, mere automation falls short of creating the memorable, personalised experiences that customers crave. What is Personalisation? Personalisation goes beyond chatbots (and generative AI), leveraging context to create a unique experience for each individual customer. […]

Syndeo Launches g-Connect, an AI communication platform, on the Genesys AppFoundry

New g-Connect integration with Genesys customer experience and contact center solutions to help consumers communicate with businesses through digital channels and messaging apps.   Belfast, Northern Ireland – 26th August 2020 – Syndeo, a leading business-to-consumer messaging platform, today announced the launch of g-Connect on the Genesys® AppFoundry. The AppFoundry is the industry’s largest dedicated marketplace […]

Millennials and Customer Service – Part 2

Millennials are quickly adapting to the ever-changing world changing around them. Included in this is Artificial Intelligence and the way it’s starting to shape how we live our everyday lives and how we interact with certain things. A group most affected by this are millennials. A survey taken on Digital Marketing Magazine discovered that 80% of […]

Millennials and Customer Service – Part 1

Everyone is talking about Millennials these days. It’s not just because of their mass adoption of smartphone technology – though that certainly doesn’t hurt. It’s because this digital savvy generation – born between 1980 and 2000- have overtaken Baby Boomers and become the largest consumer demographic, with estimated $1.4 trillion in annual buying power by […]

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