Syndeo partner with Genesys

Syndeo Launches g-Connect, an AI communication platform, on the Genesys AppFoundry

New g-Connect integration with Genesys customer experience and contact center solutions to help consumers communicate with businesses through digital channels and messaging apps.   Belfast, Northern Ireland – 26th August 2020 – Syndeo, a leading business-to-consumer messaging platform, today announced the launch of g-Connect on the Genesys® AppFoundry. The AppFoundry is the industry’s largest dedicated marketplace focused...

Millennials and Customer Service – Part 2

Millennials are quickly adapting to the ever-changing world changing around them. Included in this is Artificial Intelligence and the way it’s starting to shape how we live our everyday lives and how we interact with certain things. A group most affected by this are millennials. A survey taken on Digital Marketing Magazine discovered that 80% of...

Millennials and Customer Service – Part 1

Everyone is talking about Millennials these days. It’s not just because of their mass adoption of smartphone technology – though that certainly doesn’t hurt. It’s because this digital savvy generation – born between 1980 and 2000- have overtaken Baby Boomers and become the largest consumer demographic, with estimated $1.4 trillion in annual buying power...