The future of retail: how e-commerce is evolving with Generative and Conversational AI
The retail landscape is undergoing a dramatic transformation, thanks largely to advancements in AI. In particular, e-commerce has been a fertile ground for the implementation of two groundbreaking AI technologies: Generative AI and Conversational AI. These technologies are not just reshaping retail, they are setting the stage for a future where personalised, efficient, and immersive […]
Blending Generative AI with traditional customer care: lessons from Google’s frontline
In the realm of customer service, the intersection of technology and human touch is a delicate balancing act. John Lush, a seasoned professional with a rich history in customer support, offered profound insights into this dynamic during a recent Syndeo podcast episode. His journey, stretching from Vodafone to Google, sheds light on the nuanced integration […]
The role of Generative AI in modern retail: insights from Salesforce’s Connected Shoppers Report
The rapid digital transformation in the retail sector is more evident than ever, with a growing emphasis on utilising advanced technologies like Generative AI to enhance customer experiences. Salesforce’s latest Connected Shoppers Report reveals that more than 60% of retail decision-makers are planning to invest in AI technologies*, signalling the sector’s readiness for a tech-driven […]
Syndeo unveils game-changing AI Experience Apps for Retail, elevating online shopping for consumers and shoppers alike
Syndeo, a leader in Conversational AI solutions, today announced the launch of its cutting-edge Experience Apps for Retail, designed to transform the way consumers shop and interact with their favourite brands. This innovative suite of Generative AI applications for retail marketing, sales and service is designed to enhance the shopping experience for consumers and provide […]
Generative AI in online retail: the importance of guardrails
The digital revolution in online retail continues to surge forward with Generative AI at the forefront. As companies dive deeper into the vast potential of this technology, there’s a parallel need to ensure that we are using it responsibly. This is where the concept of ‘guardrails’ comes into play. In this blog, we’ll explore the […]
