Conversational AI for the Customer Journey

Conversational AI for the Customer Journey

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The rising role of messaging apps in the shopping journey

  Gone are the days when the only options were to either visit a store in person or navigate through a web of online retailers on a computer. Today, messaging apps are emerging as an indispensable tool in the shopping journey, especially for younger generations, offering a blend of convenience, personalisation and immediate communication that […]

Finance Solutions teams up with Syndeo to launch cutting-edge AI customer platform

Award-winning Irish mortgage broker, Finance Solutions, has today announced the launch of its new Artificial Intelligence (AI) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will empower Finance Solutions to provide an enhanced customer experience, achieve cost efficiencies and […]

The five most common challenges raised by mortgage intermediaries

We regularly engage with mortgage intermediary leaders and below are the five most common challenges that they speak to us about together with an explanation on how the Syndeo Artificial Intelligence (AI) communication platform can help overcome these.   #1. Time spent responding to Frequently Asked Questions (FAQs) We often hear about mortgage advisers spending […]

Irish Mortgage Corporation partners with Syndeo to launch innovative AI customer platform

One of Ireland’s leading mortgage brokers, the Irish Mortgage Corporation, has today announced the launch of its new AI (Artificial Intelligence) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and […]

Phelim discusses life as a Graduate Technical Consultant at Syndeo

This week we caught up with the newest member of our team, Phelim Lennon, to hear how he has found his first few months of working life at Syndeo and what advice he has for anyone applying for graduate tech roles in Northern Ireland. Phelim is a graduate of John Moores University in Liverpool and […]

The Mortgage Hut launches Syndeo AI platform to help drive their customer experience forward

One of the UK’s leading mortgage brokerages, the Mortgage Hut, has today announced the launch of its new Artificial Intelligence (AI) and digital messaging platform in partnership with Syndeo, a Belfast-based digital customer service technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and advanced chat […]

AI powered messaging vs Live Chat – Which is best for my mortgage business?

In today’s hyper-connected digital world, messaging has become the norm and is very much part of our everyday lives. The rise of messaging apps like WhatsApp and Messenger have made it easy for us to connect with our family and friends in a more personal way from anywhere in the world.  People, none more so […]

Syndeo announces ‘Open House’ launch

We are delighted to announce the launch of Syndeo Open House , a monthly online session showcasing our AI and digital messaging platform for mortgage intermediaries. At each Open House session we will run through new features and key functionality being used by mortgage intermediaries working across the UK and Ireland to help them increase […]

Masterclass suggests a growing interest in AI technology for mortgage brokers

This month saw Syndeo deliver its first online AI and messaging focused masterclass in partnership with Mortgage Solutions, the UK organisation known for bringing essential market intelligence to mortgage intermediaries.  There was a high level of interest and engagement from attendees on the day with poll results revealing that 66% of participants are considering implementing […]

The Mortgage Shop partners with Syndeo to launch digital customer platform

Well-established local mortgage business, the Mortgage Shop, has today announced the launch of its new digital messaging platform in partnership with Belfast-based Syndeo, a leading digital customer service technology company. The Syndeo Mortgage Digital Assistant will give the Mortgage Shop the ability to generate more leads, answer common questions, schedule appointments with clients, and reduce […]

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