WhatsApp Business Solution for Estate Agents

The launch of WhatsApp Business has brought messaging to millions of businesses around the world. One of the industries expected to benefit from this trend is the property industry. WhatsApp Business Solution for Estate Agents The messaging apps we all use everyday to chat with family and friends are becoming places of business. The main reason?...

Elevate your Customer Service in 2020

  21 December 2019 | Written by: Catherine Ewings   I am a Gen Xer, married to a Millennial, and we are your customers. We’re time-poor consumers and the companies that get our repeat business must be able to meet our demands and provide us with effortless service. From the telcom providers to the retailers we use,...

The lead generation tool that’s always on? Your chatbot

You might think chatbots are only for customer support but using them to answer your customers’ questions is just one way to leverage chatbots. With the right setup, a chatbot can power your lead generation activity so you never miss a lead. 53% of buyers are more likely to buy from a business they can message, so...

The Rise of Messaging

“Merry Christmas”.  On the 3rd December 1992, Neil Papworth sent this message over the GSM network to Richard Jarvis of Vodafone, this was the first text message sent to a mobile device. Welcome to the age of messaging. Irish company Aldiscon launched the first commercial SMS in 1993 with some 8.53 trillion text messages now...

Delivering CX in a Digital First World

For the best part of a decade we have heard much about the move to digital engagement for customer service and how it was going to transform customer experience.  In reality however, many of the “old” problems still exist, and the customer service industry is still dominated by voice. Source However, as Bob Dylan famously said,...

The Dawn of Messaging

About one in seven people on earth use the messaging app WhatsApp every month, and over three-quarters of the world’s ‘smartphone using population’ use one of the current 24 messaging applications daily. Messaging is clearly becoming ever more central in people’s lives, and corporations are increasingly developing technology to meet their customers where they...

Amazon Leads the Pack

In today’s world, retail innovation is ever-present and it is clear that retailers failing to improve the customer experience will not prosper. What businesses cannot do is refuse to transform into a world that is being disrupted by technology. Amazon, one of the best customer experience organisations in the world, understands that you can’t sit...

The Language of Millennials

Image Credit Has anyone ever noticed how millennials have developed their own version of English through online text, which they all understand? Millennials use grammar to encode meanings older people would be less familiar with. This then sparked a discussion on how it quickly became the ‘norm’ for how they communicate online with each other....