Syndeo to bring industry experts together to discuss ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’

This October will see customer experience consultancy and technology company, Syndeo host a must-see webinar for contact center staff involved in managing and delivering digital transformation. The webinar titled ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’ will take place on October 26th at 11am Eastern. This 45-minute session will bring...

The five most common challenges raised by mortgage intermediaries

We regularly engage with mortgage intermediary leaders and below are the five most common challenges that they speak to us about together with an explanation on how the Syndeo Artificial Intelligence (AI) communication platform can help overcome these.   #1. Time spent responding to Frequently Asked Questions (FAQs) We often hear about mortgage advisers spending lots...

Syndeo announces new recruitment drive following major growth

Specialist Customer Experience (CX) consulting and technology company, Syndeo has announced that it is recruiting for a number of new roles as a result of successful business expansion. Belfast-based Syndeo has achieved significant business growth over the past year, more than doubling its headcount and recording a 400% increase in revenues and profits at the...

Irish Mortgage Corporation partners with Syndeo to launch innovative AI customer platform

One of Ireland’s leading mortgage brokers, the Irish Mortgage Corporation, has today announced the launch of its new AI (Artificial Intelligence) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and...

The Mortgage Hut radically improves lead qualification and cuts lead gen costs across digital with Syndeo AI platform

This October saw The Mortgage Hut, one of the UK’s leading mortgage brokerages successfully launch the Syndeo AI platform, replacing the traditional live agent chat approach. In this time, they have seen a significant improvement in the quality of leads generated and achieved a 66% reduction in cost per lead, compared to outsourced live...

3 key concepts you need to consider when thinking about using Conversational AI

Considering the end-to-end process and identifying when and where to use a Conversational AI interface is crucial. There are 3 key concepts you need to consider: 1. PERSONALISE Understand how your customers will engage i.e. use the language, terminology etc. they understand which will help you make the engagement as conversational as possible. You should seek to...

Phelim discusses life as a Graduate Technical Consultant at Syndeo

This week we caught up with the newest member of our team, Phelim Lennon, to hear how he has found his first few months of working life at Syndeo and what advice he has for anyone applying for graduate tech roles in Northern Ireland. Phelim is a graduate of John Moores University in Liverpool...

The Mortgage Hut launches Syndeo AI platform to help drive their customer experience forward

One of the UK’s leading mortgage brokerages, the Mortgage Hut, has today announced the launch of its new Artificial Intelligence (AI) and digital messaging platform in partnership with Syndeo, a Belfast-based digital customer service technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and advanced chat...

AI powered messaging vs Live Chat – Which is best for my mortgage business?

In today’s hyper-connected digital world, messaging has become the norm and is very much part of our everyday lives. The rise of messaging apps like WhatsApp and Messenger have made it easy for us to connect with our family and friends in a more personal way from anywhere in the world.  People, none more...