I recently spoke with Siobhán McKillop, Technical Consultant at Syndeo, to hear about her experience at the company over the past six months. Siobhán shares insights on her background, her role, and what drew her to Syndeo in the first place. She also offers advice for those starting out in a tech career and...
In recent years conversational AI has transformed the way businesses interact with their customers. Chatbots and virtual assistants have become increasingly popular, offering 24/7 support and personalized interactions. However, the recent emergence of Generative AI, most widely recognised in the release of ChatGPT-3 based on a Large Language Model (LLM), is set to take...
“Empathy is seeing with the eyes of another, listening with the ears of another and feeling with the heart of another.” In this quote, Austrian psychotherapist, Alfred Adler provides a powerful definition of empathy as the ability to truly understand and connect with another person’s perspective and emotions. Empathy is a crucial element of...
According to Gartner research, Conversational AI revenue will reach $14 billion by 2026, increasing to $47 billion by 2031*. As conversational AI and AI in general continues to grow in popularity and use there is an increasing need to consider the ethical implications of this technology. Conversational AI systems are designed to interact with...
This October will see customer experience consultancy and technology company, Syndeo host a must-see webinar for contact center staff involved in managing and delivering digital transformation. The webinar titled ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’ will take place on October 26th at 11am Eastern. This 45-minute session will bring...
We regularly engage with mortgage intermediary leaders and below are the five most common challenges that they speak to us about together with an explanation on how the Syndeo Artificial Intelligence (AI) communication platform can help overcome these. #1. Time spent responding to Frequently Asked Questions (FAQs) We often hear about mortgage advisers spending lots...
Specialist Customer Experience (CX) consulting and technology company, Syndeo has announced that it is recruiting for a number of new roles as a result of successful business expansion. Belfast-based Syndeo has achieved significant business growth over the past year, more than doubling its headcount and recording a 400% increase in revenues and profits at the...
One of Ireland’s leading mortgage brokers, the Irish Mortgage Corporation, has today announced the launch of its new AI (Artificial Intelligence) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and...
This October saw The Mortgage Hut, one of the UK’s leading mortgage brokerages successfully launch the Syndeo AI platform, replacing the traditional live agent chat approach. In this time, they have seen a significant improvement in the quality of leads generated and achieved a 66% reduction in cost per lead, compared to outsourced live...
Considering the end-to-end process and identifying when and where to use a Conversational AI interface is crucial. There are 3 key concepts you need to consider: 1. PERSONALISE Understand how your customers will engage i.e. use the language, terminology etc. they understand which will help you make the engagement as conversational as possible. You should seek to...
