Conversational Experience Platform

Conversational Experiences for the Customer Journey

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Syndeo launches Digital Exchange, elevating omnichannel customer engagement to new heights

Offering 15+ digital channels and integration to leading CCaaS platforms March 07, 2024, BELFAST – Syndeo, a leader in Conversational Experience solutions and services serving some of the world’s leading brands, today announced the launch of Syndeo Digital Exchange, a digital engagement hub that enables businesses to interact with their customers across multiple channels. This […]

The rising role of messaging apps in the shopping journey

  Gone are the days when the only options were to either visit a store in person or navigate through a web of online retailers on a computer. Today, messaging apps are emerging as an indispensable tool in the shopping journey, especially for younger generations, offering a blend of convenience, personalisation and immediate communication that […]

Syndeo shortlisted for prestigious Scale Up Award

Last month Belfast-head quartered Conversational AI provider, Syndeo, was delighted to be named as one of Ireland’s fasted growing technology companies in the Deloitte Technology Fast 50.   This week, the tech company, is thrilled to learn that it has been further shortlisted for the Scale Up Award as a result of its tremendous international growth […]

Syndeo named as one of Ireland’s fastest growing technology companies

Belfast-based Conversational AI provider, Syndeo, is thrilled to announce its inclusion in the prestigious 2023 Deloitte Technology Fast 50. This recognition marks a significant milestone for Syndeo, cementing its status as one of the fastest growing technology companies on the island of Ireland. The Fast 50 is a ranking of Ireland’s fastest growing technology companies, […]

Generative AI in online retail: the importance of guardrails

The digital revolution in online retail continues to surge forward with Generative AI at the forefront. As companies dive deeper into the vast potential of this technology, there’s a parallel need to ensure that we are using it responsibly. This is where the concept of ‘guardrails’ comes into play. In this blog, we’ll explore the […]

The emergence of ChatGPT: A new era in Conversational AI

In recent years conversational AI has transformed the way businesses interact with their customers. Chatbots and virtual assistants have become increasingly popular, offering 24/7 support and personalized interactions. However, the recent emergence of Generative AI, most widely recognised in the release of ChatGPT-3 based on a Large Language Model (LLM), is set to take conversational […]

Can AI really be empathetic? Exploring the limits of this technology

“Empathy is seeing with the eyes of another, listening with the ears of another and feeling with the heart of another.”     In this quote, Austrian psychotherapist, Alfred Adler provides a powerful definition of empathy as the ability to truly understand and connect with another person’s perspective and emotions. Empathy is a crucial element of […]

Syndeo to bring industry experts together to discuss ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’

This October will see customer experience consultancy and technology company, Syndeo host a must-see webinar for contact center staff involved in managing and delivering digital transformation. The webinar titled ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’ will take place on October 26th at 11am Eastern. This 45-minute session will […]

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