Our first objective is to engage with your business through our discovery process which is crucial for us to gather the information we need to tailor our expertise to your requirements. It’s a two-way process that allows us to understand the options available. At the end of the discovery process we will be able to articulate the business objective/problem; identify solutions and have an estimate on the cost.

Using our cloud based platforms we can rapidly prototype CX solutions across voice and digital channels. Move away from months of design and documentation processes to an approach driven by Syndeo and our Proof of Value platform – see how technologies such as AI can be leveraged, how personalisation can sound and feel to your customers and what a virtual assistant might look like. We give you access to a sandbox where you can explore new and innovative approaches to your CX.

We provide skilled consultants to work as part of your team to ensure best practice is followed throughout the implementation phase. Alternatively, we can work autonomously to build discrete work packages. We are flexible and we will fit entirely within your existing delivery model to ensure you achieve the best outcomes for your project.

We will provide guidance and assistance throughout the go-live process. Once live we’ll support you with a high degree of responsiveness. If you need a handover to your technical people, we’ll facilitate a knowledge transfer too.