We can help you maximise your customer experience technology to empower agents, delight customers and reach your business goals.
We are undertaking a major overhaul of our global contact centre solutions to incorporate the latest technology to drive efficiencies and an enhanced customer experience, so engaging experts with the necessary industry knowledge, skills and a team we could trust was vital. From the initial engagement, Syndeo’s experience and capability was clear and the relationship built from there. Their leadership and expertise have been essential in guiding us with the global migration and transformation of our legacy voice response applications using the latest Genesys technology.
How we can help you
Solutions we work with
How we work
Our first objective is to engage with your business though our discovery process which is crucial for us to gather the information we need to tailor our expertise to your requirements. It’s a two way process that allows us to understand the options available. At the end of discovery we will be able to articulate the business objective / problem; identify solutions; have an estimate on the cost.
Using our cloud based platforms we can rapidly prototype CX solutions across voice and digital channels. Move away from months of design and documentation processes to an approach driven by Syndeo and our Proof of Value platform – see how technologies such as AI can be leveraged, how personalisation can sound and feel to your customers and what a virtual assistant might look like. We give you access to a sandbox where you can explore new and innovative approaches to your CX.
We provide skilled consultants to work as part of your team to ensure best practice is followed throughout the implementation phase. Alternatively, we can work autonomously to build discrete work packages. We are flexible and we will fit entirely within your existing delivery model to ensure you achieve the best outcomes for your project.
We will provide guidance and assistance throughout the go-live process. Once live we’ll support you with high degree of responsiveness. If you need a handover to your technical people, we’ll facilitate this knowledge transfer too.