Syndeo eBook Series
Designing your AI Agent workforce for Customer Service
Radically transform operations and boost productivity across every touchpoint
Ready to stay ahead in the age of Conversational AI?
Our AI agent workforce provides seamless, 24/7 multilingual service with human-like intelligence, supercharging your operations and unlocking new levels of productivity across your entire organization.
Meet some of the Syndeo AI Agent Workforce team….
Financial Services
Automate customer service and financial tasks, providing personalized assistance, managing transactions and improving the banking experience.
Insurance
Streamline policy management, automate claims processing and provide quotes to customers, enhancing efficiency and customer satisfaction.
Retail
Enhance the shopping experience by providing personalized product recommendations, automating customer support and streamlining order handling.
AI Assistant
Answer routine questions, schedule appointments and handle calls after-hours, so your business never misses an opportunity.
How do Syndeo AI Agents work?
Combining deterministic and generative provides a controlled pathway to a full agentic solution in a measured and controlled manner.
Deterministic is used to chain prompts and dialogue together to ensure customers stay on task. Generative AI and traditional NLU AI can be interwoven through this to enable creativity but within boundaries. Leveraging the Syndeo Flow-Guided approach to ensure adherence to business rules.
Generative AI is used for more sophisticated, off-topic dialogue that is unknown in advance. For example, educating a customer on a product to help increase confidence to buy.
Why choose Syndeo?
The world’s best-known
brands trust Syndeo: our people; our skills and our technology.
20+ years industry experience in CX and contact center technology across retail, financial services, telecoms and more.
Partner with industry giants, including Genesys, Nice, Verint, Google and more.
Unrivalled specialist knowledge and skills bridging both Interactive Voice Response (IVR), Conversational AI and generative AI.
Low-code environment offers an agile approach to building, testing and deploying AI Assistants across 15+ digital channels.