Can I determine what members of staff can see types of contact?
badmin2020-05-14T11:00:18+00:00Yes you can define rules based on skill. So if you have a member of staff who deals with lettings and you only want them to see any queries on lettings you can configure this in the platform.
Are there any limits on the number of staff who can access the Live Agent Assist?
badmin2020-05-14T10:59:22+00:00See our pricing page for more details. With the Syndeo Lite package designed for single branch agents you get 5 staff logins included with the standard package. with the Syndeo Premium package for multi-branch agents you get 15 logins included. Additional logins can be purchased for either package.
Is there any limit on the number of messages between my organisation and my customers?
badmin2020-05-14T10:57:54+00:00No. Unlike some other platforms we do not place limits or charges based on the number of messages you can receive from and send to your customers. We charge per customer registered on the platform and provide unlimited messaging between you and your customer.
How does the pricing work?
badmin2020-05-14T11:03:41+00:00Pricing is based on the number of customers per month that are registered in the Syndeo platform. Therefore, pricing will automatically adjust as your customer base grows and you are driving more efficiencies by leveraging Syndeo.
Is there a minimum contract duration?
badmin2020-05-14T11:03:02+00:00No, you are not tied in for any period of time – you pay as you go and can simply cancel the service at any time by providing us with 30 days’ notice.