Conversational AI for the Customer Journey

Conversational AI for the Customer Journey

+44 (028) 9694 3666

PLATFORM

Power your Customer Journey with Conversational AI and Messaging

Syndeo Conversational AI Platform

Manage the entire Conversational AI experience across marketing, sales and service.

Build true omnichannel customer experiences with connectors to all major social and messaging channels.

Integrate with multiple digital channels and technologies from sales and marketing engines to CCaaS platforms, AI NLU tools and customer data platforms.

Deliver a more personalised customer experience with Plug and Play AI technologies.

Generate leads, increase conversions and improve customer service and retention.

Build true omnichannel customer experiences

Syndeo enables communication with your customers via multiple digital messaging channels including WeChat, WhatsApp, Kakao, Viber, Telegram, Facebook Messenger, SMS, webchat and more.

It creates a single experience combining bots and live interactions and is seamlessly deployed across all channels.

Kelvin – AI Supervisor

Kelvin is a native AI model that orchestrates across third party AI and LLMs. Kelvin uses a traditional model where possible with fallback to LLMs when required. 

Kelvin’s focus is to produce safer, more contextual experiences for users by reducing hallucinations and bias. It does this by using Retrieval-Augmented Generation (RAG), model chaining and other developing techniques.

Freedom of choice for AI & LLMs

With Plug and Play AI, Syndeo also enables customers to use third party generative and traditional AI models to meet their needs whilst avoiding vendor lock-in.  These models, from vendors such as Google, Microsoft and Amazon can be managed by Syndeo or by customers.

Easy to use and configure – designed for business professionals

Syndeo removes much of the complexity of designing customer interactions that leverage AI and NLU. You can:

  • Configure the customer experience in a rapid and iterative manner, incorporating NLU and direct dialogue.
  • Manipulate and manage machine learning data, regardless of the underlying NLU, in a single AI workbench.
  • Simulate customer interactions via Syndeo’s inbuilt CX simulator.

Key Features

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