Conversational AI for the Customer Journey

Conversational AI for the Customer Journey

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PODCAST

The Syndeo Podcast

Latest podcast episodes

The Syndeo Podcast, hosted by our CEO, Oliver Lennon delves into all things Conversational AI with some of the sharpest business and technology brains from the most innovative companies in the world of customer experience.

E11: Conversational AI: Transformations and challenges with Marina Ashurkina

In this episode host, Oliver Lennon is joined by Marina Ashurkina, a distinguished professional with over 13 years of Conversational ...
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E10: Exploring Conversational AI’s evolution and impact: A conversation with expert Mike McTear

In this enlightening episode, Oliver is joined by Mike McTear, Emeritus Professor at Ulster University to delve into the evolving ...
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E9: The impact of Generative AI in customer service: a Google perspective with John Lush.

In this episode Oliver Lennon welcomes John Lush, an esteemed expert in the realm of customer service and experience. Boasting ...
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E8: Crafting conversations: a deep dive into Conversational design with Nat Walker, Vodafone

Join Oliver Lennon in this captivating episode as he catches up with Nat Walker, the Chatbot Experience & Linguistic Lead ...
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E7: The Next Six Weeks, Six Months and Six Years: Exploring Large Language Models (LLMs) with Verint Experts

  Join host, Oliver Lennon and Verint Systems Inc’s AI experts, Ian Beaver and Scott Lindsay, in this enlightening episode ...
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E6: The AI Awakening: LLMs, Conversational AI, and Exploring the Frontiers of Co-Bots with Evan Kirstel

Join host Oliver Lennon as he welcomes B2B social media trailblazer and renowned tech influencer, Evan Kirstel to the podcast. ...
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E5: The Engagement Capacity Gap and leveraging Conversational AI and LLMs for improved CX with Matt Pyke

In this episode, our host Oliver Lennon engages in a thoughtful conversation with Matt Pyke, the Senior Director of Strategic ...
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E4: Applying Conversational AI in the world of sales. And the maze of related technologies

In this episode, Oliver Lennon is joined by Nicolas de Kouchkovsky, an expert in customer experience and customer-facing technology markets. ...
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E3: Applying the theory of Marginal Gains in the new world of Conversational AI with Dave Tainton

In this episode, Oliver Lennon welcomes Dave Tainton, Senior Manager of Chatbot, AI and Voice within Vodafone to the show. ...
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