PODCAST
The Syndeo Podcast
Latest podcast episodes
The Syndeo Podcast, hosted by our CEO, Oliver Lennon delves into all things Conversational AI with some of the sharpest business and technology brains from the most innovative companies in the world of customer experience.
E5: The Engagement Capacity Gap and leveraging Conversational AI and LLMs for improved CX with Matt Pyke
In this episode, our host Oliver Lennon engages in a thoughtful conversation with Matt Pyke, the Senior Director of Strategic ...
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E4: Applying Conversational AI in the world of sales. And the maze of related technologies
In this episode, Oliver Lennon is joined by Nicolas de Kouchkovsky, an expert in customer experience and customer-facing technology markets. ...
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E3: Applying the theory of Marginal Gains in the new world of Conversational AI with Dave Tainton
In this episode, Oliver Lennon welcomes Dave Tainton, Senior Manager of Chatbot, AI and Voice within Vodafone to the show. ...
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E2: Evolution of self-service from IVR to Conversational AI with Daniel Hong
Chief Marketing Officer at Minerva CQ, Daniel Hong joins Oliver Lennon to discuss the evolution of the contact center, discussing ...
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E1: Technology innovation in the CCaaS space with Merijn te Booij
Merijn te Booij, current EVP GM of the Employee Engagement Business Unit at Genesys joins Oliver Lennon to discuss technology ...
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