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E12: CX Past, Present and Future: A Conversation with Paula Kennedy Garcia

Join host Oliver Lennon as he kicks off series two of the Syndeo Podcast with CX thought leader, innovator and foresight strategist, Paula Kennedy Garcia. Renowned for her visionary thinking, Paula has earned multiple awards for innovation and futurist leadership, fuelling growth and advancing customer and user experiences with the use of emerging technologies like AI, neuroscience, machine learning and language translation, creating pioneering solutions for digital health and wellbeing, global online safety and the gig-economy.

A recent graduate to the TedX speaker alumni, Paula continues her thought leadership as a prolific Forbes Technology Council contributor and champions the importance of human-centred design at the core of AI and machine-driven transformative change.

In this episode Oliver and Paula discuss the evolving landscape of customer experience, the true essence of innovation beyond just technology and the impact of AI on the industry. Paula shares her insights on how businesses can stay ahead of the curve, the importance of rehumanising technology and the future trends that will shape the next decade. Oliver and Paula have both experienced the evolution of the CX industry through all its digital transformation over the last 25+ years, so there is not much they do not delve into – past, present and future.

Whether you’re a CX professional, an AI enthusiast, or simply curious about the future of customer experience, this episode offers valuable perspectives and thought-provoking ideas. Don’t miss out on this engaging conversation that bridges the gap between technology and human centric innovation.

More insights from Paula Kennedy Garcia can be found on her thought leadership content page with Forbes  and in her recent TedTalk on AI

About ‘The Syndeo Podcast’

The Syndeo Podcast, hosted by Oliver Lennon delves deep into all things Conversational AI with some of the sharpest brains from the most innovative companies in the world of Customer Experience (CX). These are not a series of interviews, but conversations – a regular discourse designed to provoke, educate and enlighten business professionals with insights, learning and guidance on leveraging conversational AI to deliver meaningful CX.

Available across all major podcast platforms.

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