In this episode, Oliver Lennon is joined by Nicolas de Kouchkovsky, an expert in customer experience and customer-facing technology markets. Nicolas has extensive industry experience, having held various executive roles, including CMO in companies like Genesys and Alcatel-Lucent Enterprise. As Fractional CMO with CaCube Consulting, he leverages his vast experience to help companies drive growth and innovation. Conversational Commerce from a sales and marketing perspective is an area he is currently focused on.

During this episode, Nicolas and Oliver delve into the world of sales and conversational AI. They discuss use cases for conversational commerce and how it is transforming the sales process. Additionally, they explore the future of the technology and discuss related technologies such as Customer Data Platforms (CDPs) and their importance in creating personalized customer experiences.

Nicolas also shares his thoughts on generative AI and its potential to change the industry. As they wrap up the conversation, the Rugby World Cup even makes an appearance. Don’t miss out on this insightful episode that provides valuable insights into the world of sales and the rapidly evolving landscape of conversational AI.

About The Syndeo Podcast

The Syndeo Podcast, hosted by Oliver Lennon delves deep into all things Conversational AI with some of the sharpest brains from the most innovative companies in the world of Customer Experience (CX). These are not a series of interviews, but conversations – a regular discourse designed to provoke, educate and enlighten business professionals with insights, learning and guidance on leveraging conversational AI to deliver meaningful CX.

Available on all major podcast streaming platforms – Spotify | Apple | Google | YouTube.