Conversational AI for the Customer Journey

Conversational AI for the Customer Journey

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E8: Crafting conversations: a deep dive into Conversational design with Nat Walker, Vodafone

Join Oliver Lennon in this captivating episode as he catches up with Nat Walker, the Chatbot Experience & Linguistic Lead at Vodafone. With an impressive background in UX projects for giants like Google, Swarovski, and the Design Museum, Nat has been at the forefront of Vodafone’s Conversational AI product, TOBi, since 2017.

Dive into the world of Conversational design as Nat sheds light on its significance, demystifies its core principles, and offers a rare glimpse into the inner workings of a typical Conversational AI project. Drawing from her wealth of experience, Nat outlines how she and her team have integrated Conversational design into Vodafone’s mobile app, enhancing user journeys like never before.

Exploring the burning question of the era: “Will AI take our jobs?” Nat brings clarity to this concern, brilliantly articulating that it is not Large Language Models or AI that will replace us, but those who possess the skills to harness these technologies effectively.

Tune in for an enriching conversation loaded with invaluable insights, as Nat imparts profound advice and shares practical tips that promise to reshape your perspective on Conversational AI.


About ‘The Syndeo Podcast’

The Syndeo Podcast, hosted by Oliver Lennon delves deep into all things Conversational AI with some of the sharpest brains from the most innovative companies in the world of Customer Experience (CX). These are not a series of interviews, but conversations – a regular discourse designed to provoke, educate and enlighten business professionals with insights, learning and guidance on leveraging conversational AI to deliver meaningful CX.

Available across all major podcast platforms.

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