Syndeo AI Agent Workforce
Retail
Automate customer service and routine tasks, provide personalized assistance, manage orders and improve the retail experience.
AI Agent Workforce designed for the retail customer journey
Deploy AI agents that work alongside your team, accessing enterprise knowledge instantly, automating routine tasks and providing intelligent recommendations to maximize productivity.
Meet some of the Syndeo Retail workforce
Mark
Shopping Assistant
I’m Mark, I’m your dedicated sales advisor, focused on personalizing your shopping journey.
Olivia
Orders & Shipping
I’m Olivia, I help track your orders, manage returns and handle any shipping changes to ensure your delivery experience is smooth.
Mia
Accounts & Membership
I’m Mia, your account assistant. Helping you with membership queries and profile updates, I’ll keep your account running smoothly!
Delivering better outcomes in retail with Syndeo
The Syndeo AI Agents for retail have been designed to deliver better customer and business outcomes across marketing, sales and service. Benefits include:
Increased productivity
Automating more enquiries for order and shipping, freeing up staff to focus on more complex tasks and improving overall productivity.
Higher conversion rates
By offering more personalization and relevant recommendations, the AI Agents help in converting more enquiries to successful sales and reducing cart abandonment.
Increased leads
Proactively engage with customers and offer personalized promotions, new trend alerts and more, helping retailers expand their customer base
Quick and efficient service
Customers get immediate responses and tailored assistance, helping to reduce wait times and improving overall experience.
24/7 availability
Offer consistent and contextualized around the clock support when customers need it, without the need for live agents.
Privacy and security
Built-in guardrails ensure customer data is handled securely, maintaining privacy and trust for the customer.
Real business impact
A global Swedish retailer serving customers across 30 countries and 24 languages achieved these outcomes by implementing Syndeo:
Why choose Syndeo?
The world’s best-known
brands trust Syndeo: our people; our skills and our technology.
Our people have 20+ years industry experience in CX and contact center technology across retail, financial services, telecoms and more.
Partner with industry giants, including Genesys, Nice, Verint, Google and more.
Unrivalled specialist knowledge and skills bridging both Interactive Voice Response (IVR), Conversational AI and generative AI.
Low-code environment offers an agile approach to building, testing and deploying AI Agents across voice and 15+ digital channels.