Deliver better outcomes using Syndeo AI Assistant for telecoms
Syndeo AI Assistant, incorporating Experience Apps for telecoms is designed to improve the service experience for customers and achieve superior results for telecoms companies throughout the customer lifecycle.
It empowers customers to efficiently self-serve across web and digital channels, generating satisfying and effective interactions. At the same time the solution enables telecoms companies to increase leads, boost conversions, improve customer retention and significantly enhance operational efficiency.
This enhancement is made possible by the seamless integration of traditional AI, generative AI, directed dialogs, contextual understanding and guardrails, forming a next-generation AI Assistant designed specifically for the telecoms industry.
Experience Apps designed for the telecoms customer journey
Experience Apps are pre-configured to drive better outcomes for customers and telecoms businesses. Apps contain generative AI prompt templates, directed dialogs, context and guardrails.
MARKETING
Plan Comparison
Coverage Checker
FAQ
Personalized Promotion
New Service Alert
Event Registration
Content Distribution
SALES
Upgrade Recommendation
Sales Assistance
Abandoned Cart
Cross-sell and Up-sell
Price Alert
Appointment Booking
Live Chat Escalation
SERVICE
Order Status
Returns and Refunds
Loyalty
Product Survey
CX Survey
Install & Troubleshooting
Channel Switcher
Quick and easy access to new customers with Digital Exchange
Syndeo Digital Exchange enables telecoms companies to connect with customers through over 15 web and messaging channels, supported by human agents or the Syndeo AI Assistant with Experience Apps tailored for the telecoms industry.
Featuring robust support for Webchat, Async Web Messaging, WhatsApp, Facebook Messenger, Instagram, WeChat, Viber, Telegram, Mobile, Line, QQ, Kakao Talk, Discord, Slack and X, telecoms operators can broaden their engagement across a variety of channels.
This extensive connectivity enables telecoms companies to meet diverse customer preferences, enhance service delivery and innovate in customer communication to attract and retain subscribers in a highly competitive market.
Live agent support when customers need it
When assistance from a live agent is needed, the Syndeo platform effortlessly transfers the context of the interaction from the customer and the AI Assistant to the telecoms support agent’s desktop. This ensures a continuous, context-aware and customized service experience for telecoms customers.
Syndeo offers plug-and-play integration with leading CCaaS providers such as Genesys, 8×8, Verint, Nice and more, enabling telecoms companies to seamlessly manage and enhance customer interactions across various communication channels.
Transforming telecoms: a unified digital experience
See how our Digital Exchange and AI Assistants transform telecoms services
Delivering better customer outcomes in telecoms with Syndeo
The Syndeo AI Assistant with Experience Apps and Digital Exchange solutions have been designed to deliver better customer outcomes across telecoms marketing, sales and service. Customer benefits include:
Personalized telecoms experience
Our Experience Apps deliver customized recommendations and content, ensuring a telecoms journey tailored to customer preferences.
Effortless self-service
Enjoy quick and efficient telecoms services, with the ability to resolve issues and make changes effortlessly.
24/7 real-time support
Access telecoms support whenever you need it, day or night, providing ultimate convenience.
Streamlined bill management
Customers can easily view and understand their bills, track expenses and set up automatic payments, making telecom billing hassle-free.
Seamless CX across channels
Customers can start their self-serve interaction on one channel and pick up on another channel creating a seamless customer experience.
Privacy and security
Built-in guardrails ensure customer data is handled securely, maintaining privacy and trust for the customer.
A customer experience digital transformation can increase the revenue of a company by 20 to 50%.
McKINSEY
Delivering better business outcomes in telecoms with Syndeo
The Syndeo Digital Exchange and Syndeo AI Assistant with Experience Apps solutions have also been designed to deliver better business outcomes across marketing, sales and service. Business benefits include:
Increased leads
Proactively engage with customers and offer personalized promotions, new trend alerts and more, helping Telecoms providers expand their customer base.
Higher conversion rates
By offering more personalisation and relevant recommendations, the apps help in converting more enquiries to successful sales.
Enhanced customer loyalty
The apps provide a more interactive and responsive self-service experience, leading to enhanced customer satisfaction and loyalty.
Cost efficiency
Streamline telecoms support tasks, reduce costs and improve response times with automation and self-service options.
Scalability
Easily adapt to changing telecoms demands and expand your customer base across various channels and segments.
Increased productivity
Automating more enquiries and customer interactions frees up staff to focus on more complex tasks, improving overall productivity.
Real business impact
A global business serving customers across 30 countries and 24 languages achieved successful outcomes by implementing the Syndeo AI Assistant:
Why choose
Syndeo?
The world’s best-known
brands trust Syndeo: our people; our skills and our technology.
Our people have 20+ years industry experience in CX and contact center technology across retail, financial services, telecoms and more.
Partner with industry giants, including Genesys, Nice, Verint, Google and more.
Unrivalled specialist knowledge and skills bridging both Interactive Voice Response (IVR), Conversational AI and generative AI.
Low-code environment offers an agile approach to building, testing, and deploying AI Assistants across 15+ digital channels.
30-day free trial AND free CX workshop
