Conversational Experience Platform

Conversational Experiences for the Customer Journey

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Deliver better outcomes using Syndeo AI Assistant for Telecoms

Syndeo AI Assistant, incorporating Experience Apps for Telecoms is designed to improve the service experience for customers and achieve superior results for telecoms companies throughout the customer lifecycle.

It empowers customers to efficiently self-serve across web and digital channels, generating satisfying and effective interactions. At the same time the solution enables telecoms companies to increase leads, boost conversions, improve customer retention and significantly enhance operational efficiency.

This enhancement is made possible by the seamless integration of traditional AI, Generative AI, directed dialogues, contextual understanding and guardrails, forming a next-generation AI Assistant designed specifically for the telecoms industry.

Experience Apps designed for the Telecoms customer journey

Experience Apps are pre-configured to drive better outcomes for customers and telecoms businesses.  Apps contain Generative AI prompt templates, directed dialogues, context and guardrails.

MARKETING

Plan Comparison

Coverage Checker

FAQ

Personalised Promotion

New Service Alert

Event Registration

Content Distribution

SALES

Upgrade Recommendation

Sales Assistance

Abandoned Cart

Cross-sell and Up-sell

Price Alert

Appointment Booking

Live Chat Escalation

SERVICE

Order Status

Returns and Refunds

Loyalty

Product Survey

CX Survey

Install & Troubleshooting

Channel Switcher

Quick and easy access to new customers with Digital Exchange

Syndeo Digital Exchange enables telecoms companies to connect with customers through over 15 web and messaging channels, supported by human agents or the Syndeo AI Assistant with Experience Apps tailored for the telecoms industry.

Featuring robust support for Webchat, Async Web Messaging, WhatsApp, Facebook Messenger, Instagram, WeChat, Viber, Telegram, Mobile, Line, QQ, Kakao Talk, Discord, Slack and X, telecoms operators can broaden their engagement across a variety of channels. 

This extensive connectivity enables telecoms companies to meet diverse customer preferences, enhance service delivery and innovate in customer communication to attract and retain subscribers in a highly competitive market.

Live agent support when customers need it

When assistance from a live agent is needed, the Syndeo platform effortlessly transfers the context of the interaction from the customer and the AI Assistant to the telecoms support agent’s desktop. This ensures a continuous, context-aware and customised service experience for telecoms customers.

Syndeo offers plug-and-play integration with leading CCaaS providers such as Genesys, 8×8, Verint, Nice and more, enabling telecoms companies to seamlessly manage and enhance customer interactions across various communication channels.

Transforming Telecoms: a unified digital experience

See how our Digital Exchange and AI Assistants transform telecoms services

Delivering better customer outcomes in Telecoms with Syndeo

The Syndeo AI Assistant with Experience Apps and Digital Exchange solutions have been designed to deliver better customer outcomes across telecoms marketing, sales and service.  Customer benefits include:

Personalised telecoms experience

Our Experience Apps deliver customised recommendations and content, ensuring a Telecoms journey tailored to customer preferences.

Effortless self-service

Enjoy quick and efficient telecoms services, with the ability to resolve issues and make changes effortlessly.

24/7 real-time support

Access telecoms support whenever you need it, day or night, providing ultimate convenience.

Streamlined bill management

Customers can easily view and understand their bills, track expenses and set up automatic payments, making telecom billing hassle-free.

Seamless CX across channels

Customers can start their self-serve interaction on one channel and pick up on another channel creating a seamless customer experience.

Privacy and security

Built-in guardrails ensure customer data is handled securely, maintaining privacy and trust for the customer.

A customer experience digital transformation can increase the revenue of a company by 20 to 50%.

McKINSEY

Delivering better business outcomes in Telecoms with Syndeo

The Syndeo Digital Exchange and Syndeo AI Assistant with Experience Apps solutions have also been designed to deliver better business outcomes across marketing, sales and service.  Business benefits include:

Increased leads

Proactively engage with customers and offer personalised promotions, new trend alerts and more, helping Telecoms providers expand their customer base.

Higher conversion rates

By offering more personalisation and relevant recommendations, the apps help in converting more enquiries to successful sales.

Enhanced customer loyalty

The apps provide a more interactive and responsive self-service experience, leading to enhanced customer satisfaction and loyalty.

Cost efficiency

Streamline telecoms support tasks, reduce costs and improve response times with automation and self-service options.

Scalability

Easily adapt to changing telecoms demands and expand your customer base across various channels and segments.

Increased productivity

Automating more enquiries and customer interactions frees up staff to focus on more complex tasks, improving overall productivity.

Real business impact

A global business serving customers across 30 countries and 24 languages achieved successful outcomes by implementing the Syndeo AI Assistant:

Happy customers
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Million in annual savings
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Operational efficiency gains
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Week cloud migration
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Why choose
Syndeo?

The world’s best-known
brands trust Syndeo: our people; our skills and our technology.

Our people have 20+ years industry experience in CX and contact centre technology across retail, financial services, telecoms and more.

Partner with industry giants, including Genesys, Nice, Verint, Google and more.

Unrivalled specialist knowledge and skills bridging both Interactive Voice Response (IVR), Conversational AI and Generative AI.

Low-code environment offers an agile approach to building, testing, and deploying AI Assistants across 15+ digital channels.

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