07Feb

Personalisation: The Key to Elevating Customer Experience Beyond Chatbots

The rise of chatbots and conversational AI has revolutionized the way companies interact with customers, providing efficient and streamlined communication. However, mere automation falls short of creating the memorable, personalised experiences that customers crave. What is Personalisation? Personalisation goes beyond chatbots (and generative AI), leveraging context to create a unique experience for each individual customer. It's...

Artificial Intelligence, Conversational AI, Customer Experience, Customer ServiceRead more...
26Sep

Syndeo to bring industry experts together to discuss ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’

This October will see customer experience consultancy and technology company, Syndeo host a must-see webinar for contact center staff involved in managing and delivering digital transformation. The webinar titled ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’ will take place on October 26th at 11am Eastern. This 45-minute session will bring...

Artificial Intelligence, Contact Centers, Conversational AI, Press Releases, TechnologyRead more...
23May

The five most common challenges raised by mortgage intermediaries

We regularly engage with mortgage intermediary leaders and below are the five most common challenges that they speak to us about together with an explanation on how the Syndeo Artificial Intelligence (AI) communication platform can help overcome these.   #1. Time spent responding to Frequently Asked Questions (FAQs) We often hear about mortgage advisers spending lots...

Artificial Intelligence, Financial Services, Messaging, Mortgage providers, TechnologyRead more...
17Jan

Irish Mortgage Corporation partners with Syndeo to launch innovative AI customer platform

One of Ireland’s leading mortgage brokers, the Irish Mortgage Corporation, has today announced the launch of its new AI (Artificial Intelligence) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and...

Artificial Intelligence, Financial Services, Messaging, Mortgage providers, Press Releases, TechnologyRead more...
13May

Mortgage Solutions partners up with Syndeo for its first masterclass

Mortgage Solutions is hosting an online masterclass in partnership with AI and digital communications provider Syndeo on Wednesday 16 June from 11am - 11:45am. AI: Harnessing technology to superpower the broker Messaging technology is already the most popular and fastest growing communication tool for global consumers. Using these latest technology innovations powered by artificial intelligence (AI)...

Artificial Intelligence, Financial Services, Messaging, Mortgage providers, Press Releases, TechnologyRead more...