Personalisation: The Key to Elevating Customer Experience Beyond Chatbots
The rise of chatbots and conversational AI has revolutionized the way companies interact with customers, providing efficient and streamlined communication. However, mere automation falls short of creating the memorable, personalised experiences that customers crave. What is Personalisation? Personalisation goes beyond chatbots (and generative AI), leveraging context to create a unique experience for each individual customer. […]
Syndeo to bring industry experts together to discuss ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’
This October will see customer experience consultancy and technology company, Syndeo host a must-see webinar for contact center staff involved in managing and delivering digital transformation. The webinar titled ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’ will take place on October 26th at 11am Eastern. This 45-minute session will […]
The five most common challenges raised by mortgage intermediaries
We regularly engage with mortgage intermediary leaders and below are the five most common challenges that they speak to us about together with an explanation on how the Syndeo Artificial Intelligence (AI) communication platform can help overcome these. #1. Time spent responding to Frequently Asked Questions (FAQs) We often hear about mortgage advisers spending […]
Irish Mortgage Corporation partners with Syndeo to launch innovative AI customer platform
One of Ireland’s leading mortgage brokers, the Irish Mortgage Corporation, has today announced the launch of its new AI (Artificial Intelligence) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and […]
Mortgage Solutions partners up with Syndeo for its first masterclass
Mortgage Solutions is hosting an online masterclass in partnership with AI and digital communications provider Syndeo on Wednesday 16 June from 11am – 11:45am. AI: Harnessing technology to superpower the broker Messaging technology is already the most popular and fastest growing communication tool for global consumers. Using these latest technology innovations powered by artificial intelligence […]
Catch-up with Syndeo CTO – Alan Beck
This week I took some time out to speak with our very own CTO, Alan Beck. As a relative Syndeo newbie I wanted to learn about what has led him to his current role, find out more about his management style and what attributes are important to him in a team member. I also quizzed […]
