07Feb

Personalisation: The Key to Elevating Customer Experience Beyond Chatbots

The rise of chatbots and conversational AI has revolutionized the way companies interact with customers, providing efficient and streamlined communication. However, mere automation falls short of creating the memorable, personalised experiences that customers crave. What is Personalisation? Personalisation goes beyond chatbots (and generative AI), leveraging context to create a unique experience for each individual customer. It's...

Artificial Intelligence, Conversational AI, Customer Experience, Customer ServiceRead more...
01Jun

Mortgage Solutions partners with Syndeo to deliver a second industry masterclass

For the second year running, Mortgage Solutions is hosting a masterclass in partnership with AI and digital communications provider Syndeo. This online event will take place on Tuesday 5th July from 11am-11:45am. How to tune into changing customer behaviour so your business stays relevant The session will cover: The importance of gathering data on client behaviors...

Artificial Intelligence, Financial Services, Mortgage providers, Press ReleasesRead more...
23May

The five most common challenges raised by mortgage intermediaries

We regularly engage with mortgage intermediary leaders and below are the five most common challenges that they speak to us about together with an explanation on how the Syndeo Artificial Intelligence (AI) communication platform can help overcome these.   #1. Time spent responding to Frequently Asked Questions (FAQs) We often hear about mortgage advisers spending lots...

Artificial Intelligence, Financial Services, Messaging, Mortgage providers, TechnologyRead more...
17Jan

Irish Mortgage Corporation partners with Syndeo to launch innovative AI customer platform

One of Ireland’s leading mortgage brokers, the Irish Mortgage Corporation, has today announced the launch of its new AI (Artificial Intelligence) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and...

Artificial Intelligence, Financial Services, Messaging, Mortgage providers, Press Releases, TechnologyRead more...