AI-Decoded – Edition 5, Beyond the Chatbot
Welcome back to AI-Decoded, where we explore what AI really means for customer experience in practice. In this fifth edition, we move beyond the hype of chatbots and into what’s actually driving value: AI agents that can understand context, take action and shape outcomes across the customer journey. While many organizations have experimented with AI, […]
AI-Decoded – Edition 4 – AI, Data Privacy and the Contact Center
Welcome back to AI-Decoded, our on-going series unpacking what AI really means for modern CX teams. In this fourth edition, we tackle a topic that’s climbing fast up the board agenda: AI, data privacy and regulatory accountability in the contact center. With GDPR still firmly in play, the EU AI Act coming into force and […]
Agentic AI: Leading with pragmatism, not hype
AI in the contact centre space is at a crossroads. While industry conferences echo with promises of AI Agents and autonomous journeys, most CX leaders are still navigating legacy platforms, fragmented channels and customer frustrations that haven’t budged in a decade. So, what’s the real opportunity and how do we move beyond the noise? At […]
Syndeo now available on Google Cloud Marketplace
Syndeo AI Agents that talk, think and deliver are now easily deployable on Google Cloud. Belfast, Northern Ireland, 8 July 2025 – Syndeo, the enterprise-grade Conversational AI platform provider, today announced its global availability on Google Cloud Marketplace. Businesses can now deploy Syndeo AI Agents directly through Google Cloud, accelerating time-to-value and transforming customer service […]
Syndeo Named One of EMEA’s Fastest-Growing Technology Companies for the Second Consecutive Year
Belfast, Northern Ireland, 21 May 2025 – Syndeo, based and founded in Northern Ireland, is recognised as one of fasted growing providers of AI technology to automate customer support. For two consecutive years, the company has secured top ten positions on Deloitte’s Technology Fast 50 list in Ireland. We are thrilled to announce that Syndeo, […]
Personalisation: The Key to Elevating Customer Experience Beyond Chatbots
The rise of chatbots and conversational AI has revolutionized the way companies interact with customers, providing efficient and streamlined communication. However, mere automation falls short of creating the memorable, personalised experiences that customers crave. What is Personalisation? Personalisation goes beyond chatbots (and generative AI), leveraging context to create a unique experience for each individual customer. […]
Mortgage Solutions partners with Syndeo to deliver a second industry masterclass
For the second year running, Mortgage Solutions is hosting a masterclass in partnership with AI and digital communications provider Syndeo. This online event will take place on Tuesday 5th July from 11am-11:45am. How to tune into changing customer behaviour so your business stays relevant The session will cover: The importance of gathering data on client […]
The five most common challenges raised by mortgage intermediaries
We regularly engage with mortgage intermediary leaders and below are the five most common challenges that they speak to us about together with an explanation on how the Syndeo Artificial Intelligence (AI) communication platform can help overcome these. #1. Time spent responding to Frequently Asked Questions (FAQs) We often hear about mortgage advisers spending […]
Irish Mortgage Corporation partners with Syndeo to launch innovative AI customer platform
One of Ireland’s leading mortgage brokers, the Irish Mortgage Corporation, has today announced the launch of its new AI (Artificial Intelligence) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and […]