Agentic AI: Leading with pragmatism, not hype
AI in the contact centre space is at a crossroads. While industry conferences echo with promises of AI Agents and autonomous journeys, most CX leaders are still navigating legacy platforms, fragmented channels and customer frustrations that haven’t budged in a decade. So, what’s the real opportunity and how do we move beyond the noise? At […]
Syndeo now available on Google Cloud Marketplace
Syndeo AI Agents that talk, think and deliver are now easily deployable on Google Cloud. Belfast, Northern Ireland, 8 July 2025 – Syndeo, the enterprise-grade Conversational AI platform provider, today announced its global availability on Google Cloud Marketplace. Businesses can now deploy Syndeo AI Agents directly through Google Cloud, accelerating time-to-value and transforming customer service […]
Syndeo Named One of EMEA’s Fastest-Growing Technology Companies for the Second Consecutive Year
Belfast, Northern Ireland, 21 May 2025 – Syndeo, based and founded in Northern Ireland, is recognised as one of fasted growing providers of AI technology to automate customer support. For two consecutive years, the company has secured top ten positions on Deloitte’s Technology Fast 50 list in Ireland. We are thrilled to announce that Syndeo, […]
Conversational AI: What are the potential ethical implications and how can these be addressed?
According to Gartner research, Conversational AI revenue will reach $14 billion by 2026, increasing to $47 billion by 2031*. As conversational AI and AI in general continues to grow in popularity and use there is an increasing need to consider the ethical implications of this technology. Conversational AI systems are designed to interact with humans […]
Personalisation: The Key to Elevating Customer Experience Beyond Chatbots
The rise of chatbots and conversational AI has revolutionized the way companies interact with customers, providing efficient and streamlined communication. However, mere automation falls short of creating the memorable, personalised experiences that customers crave. What is Personalisation? Personalisation goes beyond chatbots (and generative AI), leveraging context to create a unique experience for each individual customer. […]
Syndeo to bring industry experts together to discuss ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’
This October will see customer experience consultancy and technology company, Syndeo host a must-see webinar for contact center staff involved in managing and delivering digital transformation. The webinar titled ‘Conversational AI in the cloud to power Customer Journey from Acquisition through Servicing’ will take place on October 26th at 11am Eastern. This 45-minute session will […]
Irish Mortgage Corporation partners with Syndeo to launch innovative AI customer platform
One of Ireland’s leading mortgage brokers, the Irish Mortgage Corporation, has today announced the launch of its new AI (Artificial Intelligence) and digital messaging platform in partnership with Belfast-based Syndeo, a specialist customer experience consulting and technology company. The Syndeo AI and digital messaging platform will act as a digital assistant using AI-powered messaging and […]