Conversational AI for the Customer Journey

Conversational AI for the Customer Journey

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Can AI really be empathetic? Exploring the limits of this technology

“Empathy is seeing with the eyes of another, listening with the ears of another and feeling with the heart of another.”     In this quote, Austrian psychotherapist, Alfred Adler provides a powerful definition of empathy as the ability to truly understand and connect with another person’s perspective and emotions. Empathy is a crucial element of […]

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